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I can't believe that Tucker has to go a year from the last time he was sick with vomiting and diarrhea before you will cover another claim with the same problem. This must be buried somewhere way down in the small print. This denial pretty much makes up my mind...no insurance next year.

Having this insurance gives us peace of mind, we always dreaded the vet visit, knowing it would be hundreds of dollars. Now we don't stress about the cost, we get our little guys healthy and know we'll get our money back.

Wow am I impressed with Embrace & with Jennifer the Embracer who just got back to me on my recent Wellness claim. I've never seen such fast turnaround time on claims - it's amazing. My 2 kitties both are covered under Embrace Wellness & I&A plans; the Wellness plan has been a godsend re: my kitty-girl Pepita's special dietary-food needs. And the other claims I've filed have all been handled with impressive promptness, and by such nice and caring Embracers. I *highly* recommend Embrace Pet Insurance!

This is our first experience with pet insurance, and I must say we will never be without it again! At only two years old, our yellow lab Molly started experiencing medical problems with constant UTIs and leaking urine. After a long go-round of doctors and tests, she was diagnosed with two ectopic ureters that required surgery. We were so thankful to know we could give Molly the medical care she needs and deserves because Embrace was there to help us the whole way. The bills to identify and resolve the problem (including a week long hospital stay, due to post-surgery complications) stacked up to over $7,000. Embrace came to the rescue with nearly $5,000 in refunds! They were a pleasure to work with, and although an error was made that caused a refund to be substantially less than what should have been covered, they immediately acted on my appeal and issued the remainder of the refund. Embracers are always pleasant and helpful, and keep in contact each step of the way so you know every claim is getting the attention it needs. I've recommended Embrace to all our friends and family, and can guarantee any pet we ever have will be covered!

i have had problems from the very beginning, i was not given the rates i was quoted, the rates charged were much higher. they did not tell me that the deductible is per incident. so if you have several things that you are seeing the vet for in 1 visit, you could be charged several deductibles and not get anything back. there did not cover heartguard on my 2 pets, said they did not know the registered name of heartguard was the same product....it is a mess and i cant wait to leave as soon as possible. i have already moved 1 pet to another insurance company.

I had other insurances for my animal, I really have to tell individuals that is one of the more quickly insurance reimbursement - individuals on the phone are professional and always understanding. Any questions one has is answered professionally and courtesy. VIP INSURANCE YOU CAN LEARN SOMETHING FROM THIS COMPANY.Thank you for working with me.

I had other insurances for my animal, I really have to tell individuals that is one of the more quickly insurance reimbursement - individuals on the phone are professional and always understanding. Any questions one has is answered professionally and courtesy. VIP INSURANCE YOU CAN LEARN SOMETHING FROM THIS COMPANY.Thank you for working with me.

I am rating Pets best 9/10 because overall they are awesome but it was not as easy as I had thought to submit a claim... I have it for emergency care only for 2 cats. and the monthly bill after taxes is 46$ which I feel is reasonable. I have had it for 3 months and had to submit 1 claim. I took both my cats on vacation to visit my family and my incredibly curious kitten chewed on an advil liquid gel cap! yikes! if yo don't already know that puts cats into kidney failure if not treated imeditley!!!! So everything we needed to do was out of state, and not with our current vet. Pets Best did not even question any of that. AWESOME! Submitting claims by mail or fax is very easy. And finding out what they require to process the claim is easily acessible. the reason I gave a 9 out of 10 is because submitting the claim on line is tricky. And I was unclear of what they define as the "copay". The copay for my kitten was the emergency visit cost. So I had to cover that as well as my 250$ deductible. Which I felt was a little unclear when I had first signed up. For submitting claims online I had about 8 pages of documentation. After I had scanned each page into the format requested online all 8 pages were too big of a file to place on the account. Increasing the size allowed would be beneficial. I then tried to submit it by fax. My fax was fickle and only sent 3 pages. Within 8 hours I received an email that the claim was not complete and listed EXACTLY what was

I have only turned in 2 claims and the turn around is very impressive. The Customer Service is amazing. I lost a pet and did not have her insured and knew then that I would never have another pet with out insurance and hope and pray I don't need it. I checked many different carriers and chose Embrace not by price but the service I received while I was shopping. They answered questions I hadn't thougth to even ask and I feel that I have the best coverage for my pet, they even ask for me to send a picture of him. Happy customer!!!

Both my dog and cat have needed care since we had them insured with Embrace. They are easy to deal with, clear in coverage and helpful in getting claims processed. You feel confident that, if your pet does need care, the last thing on your mind can be the cost. Thanks for your help, Embrace!