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My dog got a fox tail stuck in his nose. Within a week my claim had been approved and I got my money direct deposited into my bank account. What's great about this insurance is the on going care they cover after an accident. Everyone I spoke to at Pets Best has been very nice and helpful.

We had two claims for our dog. Both were addressed, processed and completed within a week we had the check in our mailbox. These people are EXEMPLARY. My personal health insurance people could learn much from Trupanion

We had two claims for our dog. Both were addressed, processed and completed within a week we had the check in our mailbox. These people are EXEMPLARY. My personal health insurance people could learn much from Trupanion

I paid for this insurance for 6 months and cancelled today. They interpret their pre-existing conditions clause very strictly. If your pet gets the same illness, ASPCA won't pay anything until after 180 days have passed since the illness was treated. I don't see the point of a pre-existing clause at all. Our government is about to get rid of pre-existing clauses for humans so why should this apply to our pets? Another kicker is the $100 annual deductible. It took them 2 months to process my claim because they were requesting information from the vet. I waited 2 months and they didn't help pay anything due to pre-existing conditions. Overall, I wouldn't recommend this insurance to anyone. It's just a waste of money and a lot of stress.

They always handle the claims in a reasonable amount of time and clearly show what is covered and not covered in your EOB after the claim is processed. The only problem i have is that they never have covered over 50% of the vet bills. I would recommend the coverage overall.

Our pet has been insured with Trupanion since we moved to the USA 6 months ago. We did some research and decided that it was a good option. Today we know that it was the best option because we received an excellent service after our Yorki swallowed something and got intoxicated.After submitting the claims, we started receiving e-Mail confirmations with the status and they contacted directly our vet to get the medical records. We received the reimbursment in lees than two weeks. I received my reimbursment checo in less than two weeks.

Our pet has been insured with Trupanion since we moved to the USA 6 months ago. We did some research and decided that it was a good option. Today we know that it was the best option because we received an excellent service after our Yorki swallowed something and got intoxicated.After submitting the claims, we started receiving e-Mail confirmations with the status and they contacted directly our vet to get the medical records. We received the reimbursment in lees than two weeks. I received my reimbursment checo in less than two weeks.

I really appreciate the follow up I've received from ASPCA in regards to insurance reimbursement claims I have submitted over the years. The are quite prompt in responding and make the claim process quick and simple (email/fax/mail). In my experience, it has been well worth investing in insurance for our little Norfolk Terrier, who has needed route or emergency care on occassion.

I have a young Gsd that I have taken out a policy that is extra for an on going problem.I have a Vet that takes a holistic approach to health&balance through diet ect.,my dog needs meds as well to help keep her from developing stones which would require surgery & would be quite painfull.The policy covers 80% of the meds cost & a yearly wellness visit with all the proactive testing I normally do twice a year so that is very helpfull.I also have the peace of mind that if God forbid something terrible were to occur, I would have insurance to help pay for it.Sincerily,Val Legaspi

I can't speak to other pet insurance companies' practices, as I've never used them. I can say, though, that my experience with Embrace has been really very pleasant, with fast turnaround times on claims and good communication to keep me informed of every step of the process. They've been very helpful, often asking the vet to fax add'l info to them when needed, rather than having me do it. Claims are paid at 80% after the yearly deductible, and the wait time for check-in-hand is only about 2 weeks from initial claim submission. I've had human health insurance claims that took longer! I'm a very pleased customer and would recommend Embrace to anyone.