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Embrace has provided the most personal service to us and has been wonderfully helpful for the three years since we adopted our dog. As newcomers to pet insurance, we have found it to be a wonderful experience through Embrace. We receive personal communications about claims and our policy and any changes and every inquiry is well received and promptly handled. We also love having the wellness plan as it saves us money year over year in caring for our pup.

First phone call to determine they received the claims from the two medical providers. I followed up with both providers and they immediately re sent the claims. A second call to check on the status, they said it would be processed immediately nothing else was needed. I called a third time to check on the progress and was told that they needed 12 months of medical records from my vet. I was annoyed bur called my vet and they were sent the same day. There were two providers, I received one check and they took what they considered standard cost and then only 80% of that. Which resulted in only a 67.95% of the actual bill. I called a fourth time and was told the claim in the claims department and would be processed. Claims does not work on weekends. Why both claims were not processed together is incomprehensible as the illness was tied together. Each customer service person I spoke with appeared to be less competent than the person before. If ASPCA is one of the best, we are in trouble.

I'm very pleased with Embrace thus far. The claims have been treated fairly and quickly with courtesy. This is my first experiance with pet insurance and I pretty much went with the maximum options. We had a cat that had a rough year with an indoor accident and then cancer. We did not have pet insurance for him and certainly wish we would have. I decided with the two new cats, (all our cats have been rescue animals from the SPCA), we would have the pet insurance. I researched this subject very extensively and found Embrace to be the best with the most options and fair pricing.

The customer service and personal attention has made a world of difference in this pet insurance. We had originally signed on with VPI Pet insurance that came highly recommended. However, the difference with Embrace is that this insurance company cares! Thank you

Claims are always paid in pretty quick time!!

Our 3-year-old pitmix suffered heat stroke this summer and almost died. She spent two nights in a local emergency hospital and four nights at a veterinary teaching hospital. The cost was around $3,500 and our ASPCA insurance covered about half of that. The claims were processed promptly and we received our check within a month or so after submitting them. This was MUCH appreciated.

Great reimbursement for my dog's torn ACL. It doesn't get any better than 90% reimbursement!! Professional,fast,caring service. They have years of experience in this field and it shows! THANK YOU TRUPANION!!!!!!!!!!!!!!!!

Great reimbursement for my dog's torn ACL. It doesn't get any better than 90% reimbursement!! Professional,fast,caring service. They have years of experience in this field and it shows! THANK YOU TRUPANION!!!!!!!!!!!!!!!!

I can say without qualification that Pets Best Insurance has made it possible for me to provide quality veterinary care to my pets. I recommend Pets Best to everyone, particularly owners of new puppies. The claims process is amazingly easy and the reimbursements are very reasonable. I can't imagine not having Pets Best. It is some of the best pet care dollars I have ever spent.

I have 2 German Shepherds and they are both insured with Embrace. My main rerason for purchasing insurance is the peace of mind that it provides in case of a catastrophic situation where there could be a significant cost for medical care. I have had some medical issues with each of my dogs and Embrace was quick to address each and send out claim payments, generally within a couple weeks.I did quite a bit of research before I first enrolled with Embrace 5 years ago, and found them to have what I believe to be the most comprehensive and affordable coverage. I would recommend them (and have) to anyone interested in covering their pet's health.