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My Shih Tsu puppy had a bladder infection and symptoms of kidney stones. The bloodwork/tests ran $350+. I brought her to my vet on a Fri at 2pm, and by 630p that night, I received an email from Healthy Paws stating my claim had been received, processed, and my refund would be mailed that day! I received the check, as promised, about 3 days later. Healthy Paws is absolutely phenominal in the level of customer service provided. I recommend them to everyone I know who have an animal. You guys are the BEST!

I switched insurance on my Maltese this year, when he was 12 years old, because his old insurance did not insure conditions which a dog was being treated for once the yearly renewal date came around. Although they paid consistently [though not 80%] over the years, I thought this was a bad policy to have for an older dog, a dog loved and cared for in the most tender way. Four months after being insured by Pets Best, my dog had high insulin levels. An ultrasound was done, claiming it was the pancreas. Then a CT scan, which said the pancreas was fine, but there was a liver mass. The liver mass was studied under laparoscopic surgery and it was determined it should be removed so the surgery was converted to a full surgery. They found a liver tumor and removed it and yesterday I found out that it was cancerous, although, Thank G-d, the prognosis is good. The ultrasound was $500; the CT scan 1490; the surgery $4400. Pets Best has not paid a dime! They claim it was all pre-existing. Can you belive a liver tumor was pre-existing when his vet did a wellness ultrasound in April 2011 and found everything OK; when another ultrasound was done in August and the liver was again OK, and then in September a cancerous tumor was found. PETS BEST DOES NOT WANT TO INSURE OLDER DOGS. I have appealed the ultrasound [twice} and will appeal the other two, and maybe contact parent company, Aetna. Doubt if they will do anything. I am considering going to a lawyer.

ASPCA has always been very considerate and caring when i have needed them. Even when I was upset due to the injuries of my sweet miamine the representatives helped me to feel better and reassured me that they were there for me if I needed to ask questions, talk and demonstrated their love of animals as well. ASPCA has always been timely in processing and reimbursing me on my claims. I am proud to have this insurance on a little someone that loves me so unconditionally as I love her. My Kmiamine!

Did not follow through with promised coverage. Total scam

We once owned a little sweetie named Daisy. Daisy was a chihuahua and in her seventh year got lymphoma a type of cancer. We spent thousands on her care and it would have been nice to have insurance. Now I am one of two mothers for CoCo and when we got her I said " No insurance, No dog" We have already saved money. It is easier to come up with monthly charges than thousands once your Little one gets sick

ASPCA insurance provides me with peace of mind in the event that my dog needs serious medical attention. My plan provides coverage for basic sickness and/or injury (above and beyond the modest deductible) and the reimbursement process is fast and easy. I will always have insurance for my pets and because of the great work that ASPCA does across the board for the welfare of animals, I will always use them. The only downside is the pre-existing condition clause. I hope I never have to worry about it but if for some reason my dog needed treatment over an extended period of time, I worry that the financial burden could be significant. If there was at least a way to ease that burden on the front end for being a loyal customer, that would be great. But other than that, I couldn't be happier or more confident in an insurance plan for my little Buddy (that's his name).

Our labradoodle Louis suffered an acl injury.After a consultation with a specialist it was decided an operation was necessary. This is a complicated surgery and a long recovery but the prognosis is good. We went through a lot of stress with the operation and now into recovery. It has all been hard although the medical people were wonderful and the operation appears to have been worth the pain, not to mention the expense. Trupanion have been excellent, that was one area that was stress free and painless. They answered our claim form immediately upon receiving and the money was in our hands within days. We would strongly recommend Trupanion and we have to whoever wants to listen to our story.

Our labradoodle Louis suffered an acl injury.After a consultation with a specialist it was decided an operation was necessary. This is a complicated surgery and a long recovery but the prognosis is good. We went through a lot of stress with the operation and now into recovery. It has all been hard although the medical people were wonderful and the operation appears to have been worth the pain, not to mention the expense. Trupanion have been excellent, that was one area that was stress free and painless. They answered our claim form immediately upon receiving and the money was in our hands within days. We would strongly recommend Trupanion and we have to whoever wants to listen to our story.

After spending thousands of $$ on my Golder retriever and her hip dysplasia I wanted to protect myself from these unexpected high costs. So I insured my yellow lab with the ASPCA pet insurance using the Premier plan which also covers the wellness visits and includes medications and flea & tick prevention. SO far my lad is going to be 8 and has not had any high cost problems. Actually I hope that continues into his senior years.

I selected Trupanion insurance for my white German Sheperd, SnowBear, when he was 10 1/2 and I glad I did. He had always been very healthy. Literally two months after he was insured, his groomer found a tumor by his adrenal gland when she was checking him over. It turned out to be cancerous, in fact a very aggresive form of cancer. My vet said to get him operated in immediately. The surgeon said if we had not done that SnowBear would be gone in 90 days. You can imagine my relief at having Trupanion to cover the costs of this (surgery alone was about $3,500. Then he may need radiation treatment (thankfully he did not) and chemotherapy (he did). This was also covered at the 90% rate by Trupanion, along with all the blood work, ultrasounds and xrays which continue to this day. SnowBear has finished his first round of chemotherapy and they believe he is now cancer free. They want to continue some chemotherapy and all that that entails for some time period just to be sure. For now, though SnowBear appears to be cancer free! SnowBear is alive thanks in large part to Trupanion helping with the expenses. They have been wonderful so far from my perspective.