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After having found out that my precious Mini was diagnosed with a liver tumor, I really didn;t know what to do. I figured at 14 years old, Trupanion might not cover her surgery. However, after calling Trupanion and talking to Rachel in cusotmer care, she was very sympathetic to my situation, I found out within a few days that they indeed would cover her surgery! My decision to go ahead with the surgery was made easier just knowing that they would financially be by my side, otherwise I would have had to make a very different and unpleasant decision. Mini is now two weeks into her recovery, and we are happy and healthy. I don't know what I would have done withou you. Trupanion you are the best!

After having found out that my precious Mini was diagnosed with a liver tumor, I really didn;t know what to do. I figured at 14 years old, Trupanion might not cover her surgery. However, after calling Trupanion and talking to Rachel in cusotmer care, she was very sympathetic to my situation, I found out within a few days that they indeed would cover her surgery! My decision to go ahead with the surgery was made easier just knowing that they would financially be by my side, otherwise I would have had to make a very different and unpleasant decision. Mini is now two weeks into her recovery, and we are happy and healthy. I don't know what I would have done withou you. Trupanion you are the best!

After researching pet insurance, I too went with Trupanion. Explanations were clear and I also liked the sliding deductible / fee calcualtor on the web site. My beautiful chocolate lab recently had exploratory surgery for a possible intestinal blockage. (Turns out, no blockage, but both the emerg and our regular vet felt surgery was a must!) Needless to say, this was a pricey procedure. Trupanion did everything they said they would and my reimbursement check arrived in a timely fashion. (I had the check within one month of his surgery date -- it would have been faster but we used regular mail for vet records instead of fax.) Plus, our local rep Scot M. followed up with me every step of the way keeping me infomred of my claim status. I have recommended Trupanion to every dog owner I know.

After researching pet insurance, I too went with Trupanion. Explanations were clear and I also liked the sliding deductible / fee calcualtor on the web site. My beautiful chocolate lab recently had exploratory surgery for a possible intestinal blockage. (Turns out, no blockage, but both the emerg and our regular vet felt surgery was a must!) Needless to say, this was a pricey procedure. Trupanion did everything they said they would and my reimbursement check arrived in a timely fashion. (I had the check within one month of his surgery date -- it would have been faster but we used regular mail for vet records instead of fax.) Plus, our local rep Scot M. followed up with me every step of the way keeping me infomred of my claim status. I have recommended Trupanion to every dog owner I know.

Received app. 1/2 of the claim amt.This included an overnight stay in hospital.

Our Black Russian Terrier had a serious immune response to vaccination and became severely anemic. Thank heavens for our insurance. The price is reasonable and the plan pays off quickly. I highly recommend the insurance plan.

This is one of the best pet insurance companies that I have seen. They actually care about your pets. My only problem is the rising premiums that you pay as your pets get older.

it took a bit longer than told to review my claim and get reimbursed, and there were too many emails saying I was in the queue for my claim to be reviewed. Faster services (less than 1 month) would have been a better first experience, overall though am glad to have insurance

I've filed multiple claims within the first few months and have always received prompt processing. In the most recent case, the claim was mistakenly filed as a consolidated 'Wellness' when it actually should have been separate 'Wellness' and 'Accident/Injury'. The mistake was a simple misunderstanding between myself & the vet. Regardless, Embrace heard the situation out, promptly guided me through the correction process, and it was resolved within about a week.

I so appreciate being able to easily access a real human on the other end of the phone who is clam, happy to assist, informed, patient, and actually helpful! The attention to the customer and the reliability of Embrace's word makes this company one with high integrity, a distinct rarity in today's world.