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I have been a policy holder for almost two years. I have found the reimbursement process easy and efficient.

After loosing a dog to cancer, I vowed to have insurance for the next one. After researching thoroughly I choose Embrace. The first claim I had was for allergy testing and I really did not expect any coverage-but wanted to establish treatment. I send in my bill and was pleasantly surprised when they covered 20% of the total. All my research paid off, and they did it with a smile.

Embrace allows me to worry about my dog's helath, and not how much is this going to cost. It is an extremely relaxing peace of mind!!! My Beagle Ace will never have to worry about us saying "Should we wait, maybe he will get better" We now have help to give him the first rate care he needs. Great Company. Thank you Embrace:)

I submitted my first claim to Embrace and wasn't sure what to expect. I received a request for some additional information which I was more than please to offer. It took me a little while to get the information together, but the claims representatives stayed on top of things and did not let anything fall through the cracks. Once the claims dept. received the additional information the claim was processed immediately and I had the check in my hand in just a few days. I was very impressed.

I have never bought pet insurance before, but will always do so in the future.....very quickly. Embrace was recommended by our pup's breeder and so I signed up very shortly after bringing our puppy home. A month after we had him, he had an expensive leg injury and we are so thankful we had the insurance behind us---we had enough to worry about without having to worry about the cost too. Embrace does a great job of responding very quickly....communication is great....and the claim processing was done within the 15 days they promise.

In June 2011, my 3 year old Polish Lowland Sheepdog was diagnosed with lymphoma cancer. The choice to treat or not was so easy to make knowing that I had Trupanion Insurance. When I called them to make sure they would cover treatment, they were so supportive and helpful. We are now starting our 5th month of treatment which included weekly chemotherapy and a full body radiation treatment. Trupanion has turned around reimbursement almost every week, within a week.

In June 2011, my 3 year old Polish Lowland Sheepdog was diagnosed with lymphoma cancer. The choice to treat or not was so easy to make knowing that I had Trupanion Insurance. When I called them to make sure they would cover treatment, they were so supportive and helpful. We are now starting our 5th month of treatment which included weekly chemotherapy and a full body radiation treatment. Trupanion has turned around reimbursement almost every week, within a week.

We submitted our first claim with Pets Best and were told that nothing could be covered because his symptoms/diagnosis existed previous to our receiving coverage which is false. We have heard good things about Pets Best but I might just start putting aside money on a monthly basis instead of giving it to a company that doesn't even end up helping when needed.

I just found out that you consider a pre-existing condition anything covered in the previous year? Is this correct. If so I will change policies asap. I read this in an E-mail above from a customer. Otherwise coverage is good but I wish you would cover well being items such as flea meds.

This is my first experience with pet insurance and we purchased it for our two young Shiba pups. When one required emergency vet care and follow-ups with his regular vet, Healthy Paws was exceptional in making the process as simple as possible, always letting us know that they were there to assist any way they could. Our claims were processed very quickly with a full accounting of all reimbursements. Absolutely no hidden exceptions! I am very glad I took the time to research and read the reviews of the companies offering pet insurance. I know we made the right choice of a company that offers flexible plans, accountability, care and concern. On a scale of one to ten...they are an eleven! Thank you Healthy Paws!