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My cat, Buttercup, was stung by a scorpion, and she had a frightening neurological reaction to it. Her head was twitching, her pupils were big as saucers, and within a short period of time she lost the ability to walk. I rushed her to an emergency clinic (of course, the sting occurred after hours) where the treatment was extremely expensive. It seems that a reaction to a scorpion sting is a very unusual occurrence for a cat, either because most cats are immuned to scorpion venom (as many believe) or because they are usually quick enough to avoid stings (my vet's hypothesis). The emergency clinic vet was concerned that Buttercup's reactions were severe enough that she wouldn't make it through the night without proper treatment, but it was difficult to find anyone with the experience to know how to treat her. Antivenom is apparently not available, at least not for pets. After some searching, a common dog treatment was found and used on Buttercup and she responded to it. It still took her several days to recover enough to be able to walk more than a few steps at a time, but she was fully recovered after a couple of weeks.Needless to say, all of this required a lot of expensive treatment, even after I was able to check Buttercup out of the emergency clinic and take her to my usual vet. She required monitored care for several days. I kept all the receipts from all her treatments and medicines, and I received care notes from the vets who cared for her. Completing the cla

This is my first experience with Embrace and so far it has been exactly what was promised. The claims process has been easy and reimbursement timely. I am very satisfied.

MY DOG WAS ATTACKED BY A PIT BULL AND I SENT IN THE CLAIMS, AND PET BEST INSURANCE WAS VERY PROMPT TO MAKE PAYMENTS, AND BEST OF ALL THEY REALLY TAKE THEIR TIME EXPLAINING THE BENFITS THAT I HAVE, I WOULD RECOMMEND THEM TO ANYONE, TO MY FRIENDS, THIS IS ONE COMPANY I TRUST VERY MUCH, THE PEOPLE THAT WORK THEIR ARE VERY WONDERFUL, I'M SO HAPPY I HAVE PETS BEST, I WILL BE WITH THEM FOREVER LOVE YOU

The insurer does a disservice to the AKC name. They work really hard at one thing . . . denying your claim. I recently submitted a claim for a visit to the vet resulting from my dog ingesting a foreign object that irritated and lacerated his esophagus/larynx. Luckily he passed the object. However, he was subsequently left with an irritated throat and cough. The claim was denied because the policy does cover "coughs" . . . . Umm, that was the result of the injury, not the symptom! Their response was to ask whether or not I filed a claim for reconsideration as if that is standard operating procedure. As this is the second time I've been forced to jump through multiple hoops, I'm guessing it is. Moreover, after talking with one of their representatives who admitted the error, I learned that had they adequately considered my claim initially it would have been denied because they only cover such injuries it the foreign object was actually removed surgically! My point is their policy is nothing but loop holes. I'm not wasting one more second dealing with these buffoons. If you like beating your head against a concrete and wasting copious amounts of time filing paperwork, then this is the policy for you!!!!

While their customer services reps are very very nice, that doesn't in any way mitigate the fact that they raised my dog's monthly premium by 33% and my other dog is set for the same increase when her premium hits the 12 month mark early next year. While I expect modest yearly increases, no amount of justifying can explain this rate increase. In the 12 months I've had my dogs insured with them I've not made one claim. One customer service rep made it sound like the rate increase was specific to CA, but I am on a breed-specific board and I can tell you, the rates are going up by leaps and bounds all over the 50 states. I switched my dogs to Healthy Paws, which is based on the same model as Trupanion. I had assurances from them, verbally and in writing, that yearly premium increases are in the 5% - 7% range.

While their customer services reps are very very nice, that doesn't in any way mitigate the fact that they raised my dog's monthly premium by 33% and my other dog is set for the same increase when her premium hits the 12 month mark early next year. While I expect modest yearly increases, no amount of justifying can explain this rate increase. In the 12 months I've had my dogs insured with them I've not made one claim. One customer service rep made it sound like the rate increase was specific to CA, but I am on a breed-specific board and I can tell you, the rates are going up by leaps and bounds all over the 50 states. I switched my dogs to Healthy Paws, which is based on the same model as Trupanion. I had assurances from them, verbally and in writing, that yearly premium increases are in the 5% - 7% range.

My 12 year old Golden Retriever,Tucker, had his spleen and a tumor removed and was diagnosed with Hemangiosarcoma,an aggressive, malignant cancer. We were devastated,His surgery,ICU,medications and aftercare cost over $7,000. I submitted claims and they contacted the Veterinary hospital for some fill in info. Within about 2 weeks I was reimbursed almost $6,000. This is a wonderful plan and the customer care at Pets Best is second to none.

Claims were easy to file and service was relatively fast.

They have great cvoerage and I have been insured for several years. Only down side is claims processing seems to have slowed down recently. i used to get an email almost immediately when I faxed in a claim and check mailed within 10 days. Now it is 10 business days before you hear anything and about another week to get the check. Still ot bad you get reimbursed in under 30 days, (better than my health insurance).

I have been a member for less than a year. So far the service is exactly what I expected. I think the cost is reasonable and the service is great.