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I've filed multiple claims within the first few months and have always received prompt processing. In the most recent case, the claim was mistakenly filed as a consolidated 'Wellness' when it actually should have been separate 'Wellness' and 'Accident/Injury'. The mistake was a simple misunderstanding between myself & the vet. Regardless, Embrace heard the situation out, promptly guided me through the correction process, and it was resolved within about a week.

I so appreciate being able to easily access a real human on the other end of the phone who is clam, happy to assist, informed, patient, and actually helpful! The attention to the customer and the reliability of Embrace's word makes this company one with high integrity, a distinct rarity in today's world.

This was our first claim, and it was a biggie. Our poor puppy slipped her collar and got hit by a car. The folks at Trupanion were awesome. Not only did they expedite our claim in a very reasonable amount of time, they also went above and beyond my expectations and helped us with getting some of the forms filled out by the vet hospital. I've not experienced that kind of help and service from an insurance company before. If that's not enough, there is no doubt in my mind they actually cared about our little girl. There were constant questions about how she was healing, etc. In my opinion, the questions came from sincere concern. I am so glad I had insurance when I needed it the most. Based on this, my first experience, I'd have to say if you own a dog then the insurance is a must. I recommend Trupanion to anyone.

This was our first claim, and it was a biggie. Our poor puppy slipped her collar and got hit by a car. The folks at Trupanion were awesome. Not only did they expedite our claim in a very reasonable amount of time, they also went above and beyond my expectations and helped us with getting some of the forms filled out by the vet hospital. I've not experienced that kind of help and service from an insurance company before. If that's not enough, there is no doubt in my mind they actually cared about our little girl. There were constant questions about how she was healing, etc. In my opinion, the questions came from sincere concern. I am so glad I had insurance when I needed it the most. Based on this, my first experience, I'd have to say if you own a dog then the insurance is a must. I recommend Trupanion to anyone.

I've had Pet's Best for 5 years spaning 3 different dogs and I am completely satisfied with the coverage.

I find the ASPCA to be good insurance. They usually follow up from the time a claim is submitted within 4-5 weeks. It is a bit costly but they cover a lot.

This was my first experience with pet insurance, other than insurance for my show horses, which never covered anything and were a waste of money. I was skeptical about purchasing a policy, but our dog breeder recommended Embrace. Our intent in purchasing the insurance was to cover surgery as our breed of dog is notorious for eating inappropriate things. Sadly, our beautiful dog developed a fatal cancer at a young age and we ended up filing claims related to this condition, which would have been excluded by many other insurers. We were very pleased to have been reimbursed fairly for the many expenses we incurred as a result of our dog's disease. Highly recommend Embrace, and we will purchase it again in the future.

Every time I call ASPCA not only do they answer the phone, but they are very helpful. They always take the time to answer my questions. As far as my pet goes? She loves ASPCA! She is so happy that they help her mom pay her doctor bills. The insurance is a very good deal especially when you dog gets older and needs more care.

I've spent $100 a month for embrace pet insurance for my 2 dogs. Both occasions of submitting claims (Small claims) that were less than $150 each... they have made more excuses in not paying them on time. I had emails saying 10 business days, then i'd call back, be told on Friday, then i'd call back a week later to be told they had a new computer system. I had more excuses, and horrible customer service. They swear they follow up with you but say they "Dont leave voicemails" when i had no missed calls. Finally after I threaten to leave and go to someone else, they shoot me a termination letter out of my coverage effective immediately and pay my claim. I AM HIGHLY UPSET and will contact an attorney. Its a fly by night, dont trust them. These reviews are probably ppl who work for them.

I have worked in the claims industry for years am amazed how pleased I am with the service of Embrace! I researched numerous companies and they have the best coverage available, in my opinion. Their Claims Representatives are professional and courteous and my claims have been handled timely and correctly. There have been just a couple times they have been a bit behind in their handling, but no worries, they notified me! I remain cautiously optimistic I will continue to feel the same about the Company in the future. I have recommended Embrace to my Veterinarian's office. Just remember to keep a Claim Form in your glove compartment (it just seems I never remember to print one when I need it!)....