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Everything about ASPCA Pet Insurance has been very easy to do. The claims for our dogs illness were easy to file and it didn't take long to hear about the settlement. Our dog is very important to us and it means a lot to have the peace of mind.

This was my first experience with pet insurance. At first I was hesitant to purchase thinking was it worth the cost in the long run. I'm glad I did. Their response was prompt with a month turnaround time.

I am thoroughly impressed with Embrace! A couple of months ago, we got the $10k annual ($50k lifetime) coverage, with a $200 annual deductible and 20% co-payment, and the optional prescription coverage, for our then-just-under-1-year-old Boxer. We mainly chose Embrace because they cover the cost of the office visit and they don't use a scheduled plan. Immediately, I was impressed with the customer service communications from Embrace, just in setting up the paperwork. Then, a few weeks ago, we submitted our first claim. Again, the customer service was amazing. Upon receiving our claim (which we were able to e-mail to them as a PDF scanned on our printer -- so easy!), they e-mailed us to say they'd have a response in 2 weeks. In 2 weeks, to the exact day, they emailed to apologize for taking so long, explaining that they were switching over to a new computer system and that it would be 1 more week. I was very impressed that they even bothered to keep me in the loop! The other day, I got the refund. The attached Explanation of Benefits was clear and easy to follow. The refund was exactly what we were expecting, which is to say, awesome. For us, it made sense to get pet insurance, and I'm very glad we chose Embrace.

I have never had pet insurance before but, after seeing various friends and family members run into the ground with piles of bills, thought it would be wise. Embrace was the first one I heard about and, when I called, they seemed friendly enough so I signed up without having done much research. Recently, we had a scare with my young cat that ended up costing nearly $2,000. We dropped off our cat at the vet Friday morning and I immediately called Embrace to verify our coverage and its terms. They could not have been more sympathetic, caring and clear. I still can't believe how terrific their coverage is - 90% is terrific. Thanks to these clarifications we were comfortable with leaving our cat overnight, visiting hospitals all weekend, running tests, all costly outlays but necessary. By the following Tuesday he was better, thanks to the terrific medical care we were able to afford with Embrace's assurance. Post-treatment proved to be, if possible, even easier. Representatives phoned and emailed me to check on our cat (though it wasn't harassing in any way) and followed up with the vets/animal hospitals on our behalf so we could calm our nerves a bit. A couple of weeks later the checks arrived in the mail and voila! I've had immense trouble with my own health insurance so I'm thrilled that it is possible for an insurance company to be pro-active, helpful and caring and Embrace possesses all of those qualities and many more. (So, cats not only get to live the easiest,

After having a terrible time with costly vet bills with my last dog I had to find a better way to caring for my best friend. My first step was going to a quality breeder with adequate guarentees and health tests for the dogs parents. The most important step was taking care of the dog no matter what happened and Embrace was able to offer everything to easy my mind based on the typical issues with my breed and random stuff that occurs accidentially with dogs.

I have a horrible experience with this company and will be complaining to California insurance commissioner. I purchased the policy last year, bought the best available coverage with $0 deductible and 90% coverage. I did not file any claims and the company charged my credit card on a monthly basis. This week I received an email with new premium that is 3 times more than last year. I called the company and they told me that rate increase reflects increased vet care costs in my area. Really???!! That much??? If someone is already litigating with this company or has a class action law suit going please post the information for the attorney.

Thank God for your patience while my husband found the thief who was charging on his card.I would never want to lose our 'babies' protection while she is with us .For as long as we live, we pray.

It takes 2 days to let you know you were denied a claim, but weeks.... to get a check when you are approved.

I find that the ASPCA Pet Insurance is a user friendly, ethical insurance company which I would highly recommend for anyone who has and cares about their pet.

Our 1.5 year old pit just got through having tplo surgery on the cruciate ligament in not one but both legs. The surgery was unexpected and the recovery is beyond words. The only thing that has been the saving grace in this experience has been dealing with Embrace. Besides submitting the needed paperwork I did nothing but receive frequent updates regarding the claim and a fast turnaround between the claim and the check going out. I've gotten so used to terrible customer service and find print issues that I'm still in shock that there are still companies out there doing business the right way. Thank you embrace, we would have been in a world of hurt without you guys.