5
out of 5
Verified
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5
out of 5
Verified
5
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Satisfied customer
Your representatives are always friendly and knowledgeable.
They always ask how Embur Rose ?? is doing. I’m always satisfied with your service.
Thank you,
Judy Garber and Embur Rose ??
- INSURER: Trupanion
- POSTED: 09/20/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
5
out of 5
Verified
5
out of 5
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5
out of 5
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5
out of 5
Verified
I have received very little reimbursement from Trupanion 12 years.
I have received very little reimbursement from Trupanion 12 years. I just sent in paid bills and was told it was only partially going to be reimbursed because it was a teeth cleaning. My Paris had an infection with swollen face. Her Prozac and trazadone is never covered. She is an old girl now and I have paid her insurance since I rescued her. Not a great plan.
- INSURER: Trupanion
- POSTED: 09/16/2021
- BY:
- BREED: Miniature Pinscher
- AGE OF PET: Over 11 years
5
out of 5
Verified
5
out of 5
Verified
Peace of Mind
It’s hard when you’re pet has to go through any medical procedure. Thanks to Trupanion I don’t have to worry about costs, I can have the best care for my dog. He’s aging and I can provide whatever is necessary to make him comfortable.
- INSURER: Trupanion
- POSTED: 09/15/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
1
out of 5
Disgusting customer service and hold times
Took too long to deny claim and longer to deny appeal even though my cat probably would have starved to death without urgent vet care. Each time I would call it was a minimum of a 20 minute hold (longest was 45 minutes) until someone would pick up. Then, the rep could not answer anything at all. I called Sept. 7 to find out about my appeal. The rep had no way of answering. Received denial in the mail on Sept. 13th. It was dated Sept. 6. Why do the reps have no answer? My hold time to cancel my policy was only 4 minutes. They claimed to have hired a bunch of people recently.
- INSURER: Pets Best
- POSTED: 09/14/2021
- BY: DAVID
- BREED: Himalayan Lilac Point
- AGE OF PET: 7 - 10