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Really appreciate the prompt responses to our questions and claims.

Easy to submit claims and always quick to be alerted to what is allowed and then check is deposited within 48 hours

Process was easy, simple and fast. I am hopeful my premiums will not increase with my pet insurance as they always seem to with any other insurance once a claim is filed. Thanks for the great service.

Thank you so much for the great service you have provided during the ongoing care for my Nico in helping with the costs of treatment.

My claims have been processed in a timely manner; covering exactly what your company said it would

I am glad to have the ability to purchase pet insurance for my pets. Nationwide made it easy and affordable.

This is the first time I have purchase Pet Insurance and with the cost of care it has proven to be a blessing. I am sold now on Pet Insurance!!!!

The claim took under two weeks. I was hoping it'd be faster, but ok turn time. This was our second visit to the vet. We had filed a claim earlier in the year and nothing was sent over to me to let me know you had received it. It'd be good practice, even if the claim is under the amount of the deductible, to just send an acknowledgment from your side letting me know you received my claim and that it falls under the co-payment amount . That would be very valuable as I wasn't sure if I had filed it correctly.

It was a terrible time for us losing our best friend. The quick response from Pets Best was a blessing. Thank you,

We were pleased that Trupanion processed our claims for "Mackie" in two weeks. We had paid $7000 for tests and surgery for Mackie, when a cancerous tumor was found. We were happy to be reimbursed approximately $6000 by Trupanion. Trupanion now has lots more insured pets, than when we purchased health insurance for Mackie five years ago. Our first claim (4 years ago) was processed and reimbursed to us the next day! This time it took two weeks, but we were happy to have our claim paid in two weeks. Trupanion are always very friendly and caring, and we are happy to have them on our side :) You might want to consider adding staff to answer phones, as it is necessary to hold on for 1/2 hour or more. When we purchased insurance five years ago, we could get through to Trupanion on the phone instantly!