Find and read reviews with confidence

I've had a couple of claims this year for my new puppy and they have all been handled in a professional manner with no problems. If I had a complaint, though, it was that it seemed to take a long time for processing. (I was told at one point that the claims system was being upgraded and that was the reason for the delay). But what happened today makes me willing to forget anything in the past. The service I got was exceptional. My puppy needed surgery for an eyelid defect. I had it precertified with Embrace, and they agreed to cover everything in accordance with my policy. The surgery was last week. I asked the vet to please submit the claim form promptly. Well, it took multiple phone calls and over a week to get the claim form from the vet. Ultimately, I had the vet fax the form to me and I sent it in to Embrace. The rep I had been talking to all week (asking if they got it yet) had been very helpful so far and I asked for a favor: given the added expenses around the holiday season and the cost of the surgery, I asked if they could somehow expedite the processing of the claim. He said they would try. TWO HOURS LATER, I got an email saying the claim had been approved and my reimbursement would be issued today!!! TWO HOURS!!!! I have never had such wonderful service from any sort of insurance provider, whether for pets or people. THANK YOU EMBRACE!

I was very hesitant to get pet insurance, however, a friend has Trupanion and he had to use it and Trupanion handled it great, so I signed up. On December 15 2011 my puppy was sick. I tried to get into my regular Vet but couldn't. I took my puppy to the emergency Animal hospital and they did a quote of what they needed to do to diagnose him. The quote was almost $2000.00. I phoned Trupanion to get a quote and the office was closed. The gentleman by the name of Scott answered the call and I explained my situation. He tried the Claims line to see if anyone would answer and they did. The girl was just getting ready to go home and she (Teresa) stayed behind to help me. While I was on the phone with Teresa I told the Vet to xray my puppy to see what was going on. We found out he was full of kitty litter in his intestines. The Vet quoted me $6000.00 to operate on my puppy. Within 1/2 hour I was preappoved for #6000.00. I was so relieved. The Vet was able to give my puppy medication to get the Kitty litter moving and he was able to poop it out. If you think that is amazing I was reinbursed 5 days after the incident. Trupanion thank you for saving my puppy Chewy.

I was very hesitant to get pet insurance, however, a friend has Trupanion and he had to use it and Trupanion handled it great, so I signed up. On December 15 2011 my puppy was sick. I tried to get into my regular Vet but couldn't. I took my puppy to the emergency Animal hospital and they did a quote of what they needed to do to diagnose him. The quote was almost $2000.00. I phoned Trupanion to get a quote and the office was closed. The gentleman by the name of Scott answered the call and I explained my situation. He tried the Claims line to see if anyone would answer and they did. The girl was just getting ready to go home and she (Teresa) stayed behind to help me. While I was on the phone with Teresa I told the Vet to xray my puppy to see what was going on. We found out he was full of kitty litter in his intestines. The Vet quoted me $6000.00 to operate on my puppy. Within 1/2 hour I was preappoved for #6000.00. I was so relieved. The Vet was able to give my puppy medication to get the Kitty litter moving and he was able to poop it out. If you think that is amazing I was reinbursed 5 days after the incident. Trupanion thank you for saving my puppy Chewy.

Have not had any unexpected coverage issues in the 4 years I have had the insurance.

Have not had any unexpected coverage issues in the 4 years I have had the insurance.

My cat developed gastritis/pancreatitis which has been VERY expensive (hospital, medications, follow up)-- they have covered nearly everything. This insurance has really been a godsend!

My cat developed gastritis/pancreatitis which has been VERY expensive (hospital, medications, follow up)-- they have covered nearly everything. This insurance has really been a godsend!

excellent

excellent

In late March 2009, I adopted an elderly cat from a shelter whose age was estimated to be 12 years old. I knew that because of her age that ilnesses were a probable part of her future. I also know how expensive veterinary care can be. So, I went on the search for a pet insurance carrier that would not only insure an elderly pet, but also provide a lot of coverage. Trupanion met my needs for her. The policy not only insures a pet that is as old as she, but provides an unlimited aggregate claim payout amount as well. The icing on the cake with Trupanion is that the copay is only 10%, which is lower than most other policies that provide comparable coverage. Six months after I adopted my elderly kitty, her kidneys began to fail. Sara has now been in kidney failure for over two years. Trupanion has been covering 90% of all of the costs for her lab tests and meds needed to monitor and treat her kidney failure, and even has been providing a small reimbursement for her prescription food. Processing of the claims for Sara's care has been efficient, and reimbursement is timely.