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Happy with services

Happy with services

I have had good experiences with claims processing over the past 1.5 years. Good coverage for my maltipoo when he needed to be microchipped, neutered, vaccinated and his wellness puppy exams. My dog's insurance coverage activation was quick and I usually received my reimbursement check within a week after the confirmation email from the insurance claims representative. This year I made an appointment for my dog's wellness exam and 1 year vaccinations after receiving an email that his coverage was renewed. I hadn't looked at the fine print that said the exact date of the renewal coverage (Nov 5). Being in the medical industry myself I am more accustomed to insurance renewing on the 1st of the month so I had made an appointment on Nov 3. When I submitted the claim it was actually initially denied because the services were rendered 2 days before the renewal of the policy. I emailed back concerned that my claim was denied when I had already been notified about the policy renewal. The claims department was understanding and reimbursed me the entire claim. That to me is excellent customer service. They have assured me that they are reasonable and do care for my dog's medical needs. I appreciate that I feel that I am speaking to a person and not just another insurance company. Embrace is a great pet insurance and I highly recommend them.

My cat inquired a very pricey surgery. Trupanion not only notified me the day of receiving the claim, but processed the claim in three days. I received the check less than a week later. Talk about prompt! In addition, the claim forms or extremely straight forward. The processed claim information was fully detailed with the coverage, what being reimbursed, and what wasn't being reimbursed and why.

My cat inquired a very pricey surgery. Trupanion not only notified me the day of receiving the claim, but processed the claim in three days. I received the check less than a week later. Talk about prompt! In addition, the claim forms or extremely straight forward. The processed claim information was fully detailed with the coverage, what being reimbursed, and what wasn't being reimbursed and why.

I have been most satisfied with the services provided by Trupanion.They are prompt and very thorough.

I have been most satisfied with the services provided by Trupanion.They are prompt and very thorough.

I have had Pets Best fror over 4 years and unfortunately had to submit 2 very large claims for 2 of my dogs(I have 3).and Pets Best came through saving us a total of almost $3000.00.. really made both situations much easier to deal with just know the insurance is there for us

I appreciate the access you provide at Trupanion. I was told it was fine to call and check on processing all I wanted. AND...each time a PERSON answered with kind, patient help. Thank you.

I appreciate the access you provide at Trupanion. I was told it was fine to call and check on processing all I wanted. AND...each time a PERSON answered with kind, patient help. Thank you.