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trupanion processed my claim fast and efficiently! Received the checks within a week of me sending in the claim.

trupanion processed my claim fast and efficiently! Received the checks within a week of me sending in the claim.

Embrace is amazing, the absolute best. Prompt claim processing. They cover exactly what they say they do, no gimmicks with Embrace and they have fabulous customer service. Embrace has "RESTORED" my belief in credible pet insurance for our beloved pets. Thank You Embrace!!

This was our first pet insurance after 40 years of owning pets. Surprisingly, first time was the charm. I did not want a "scheduled" type of policy.......they always seem to wiggle out of coverage somehow. The Embrace - deductible then 80%(in our policy) of charge covered - type is much easier to deal with. AND, the staff certainly made it easy. Their communication was timely and I never wondered what was going on with the claims. We are very pleased with the service and the amount reimbursed was just as we thought it should be. What more could one ask?

I actually had to use it. My dog got hit today and suffered a broken leg and I'm not sure what else at this time. In my error I didn't complete a Dr. Health record on my dog. Therefore they won't cover anything not even putting him to sleep until after 6 months, I've been with them for 5 months. His injuries are obviously recent and impact related, nothing pre-existing what so ever. I call it an insurance LOOP HOLE, a way of getting out of paying for their insured. Customer service is decent, the plan affordable and the reviews great. I just can't believe the company in pet care doesn't really care. Very sad my son and I our loosing our four legged family member over a piece of paper. Denise

Everyone @ your company is so kind and caring. When my cat first got sick & the first claim was submitted, you called & took care of everything! It's so great to have someone in your corner that really truly cares. Your customer service truly puts the "Best" in Pets Best Insurance!

I previously used another insurance company but I was quite dissatisfied with their lack of service and difficulty in putting through claims. I reviewed other companies and decided to sign on with Embrace and could not be happier. They have a very high level of customer service and the follow-up is wonderful. I am never left guessing about a claim. I would --and have--recommended Embrace to anyone looking for quality insurance for their furry family members.

I love having ASPCA Pet Insurance. I have had coverage for almost 8 years now. The little I pay in premiums gives me peace of mind that my loving Rottweiler will be well taken care of should any kind of medical emergency arise. The few small claims we have had have been reimbursed in a timely manner. Keep up the good work!

Before purchasing insurance I specifically inquired re what the company defined as a pre-existing condition. I specifically asked if a dog had ever had some form of illness/problem but had gone away/been cured and it later reoccured whether that would be denied. I used allergies and ear infectiona as examples. I was informed (and I'm paraphrasing) that as long as the issue reoccurred independently at a later date it should be covered. Trusting this was true I purchased a policy in October 2011. Sadly, a month later my dog developed 2 bumps on his legs, which initaly the vet thought was allergies/alleric reaction. However, several visits and tests later they determined he had 2 mast cell tumors and he had to have surgery. I submitted the surgery and vet bills re these tumors and they were denied! Re the allergy issue, Pets Best claimed he had symptoms of this condition prior to the policy. Re the mast cell tumors they claimed that the condition had to have started before the policy given "the amount of time such a condition takes to develop?!" Really?! The bumps occurred almost over night and my vet said there is no way to tell how long/when this started. In case you don't know, anything in animals can take time to develop because unlike humans they don't talk and tell you what's wrong nor do you have regular check ups. So basically this excuse can be used to deny ANYTHING because how long does an ear infection or a cyst or a bladder infection, etc. really take to de

Was able to fax the forms to the claims center. They were acknowledged within 2 days and within the week and I was notified as to what amounts to expect as reimbursement. They do not pay for "consultations"--(the Vets examination necessary before the Vet institutes treatment). Unlike human health insurance, they were true to their word and reimbursed 90% of the bills after I paid my deductible. Took about 2 weeks to received the checks in the mail. The Vets wanted a deposit up front--as soon as we said we had Trupanion insurance, they went right to work. I am so glad we had the insurance! Our Marcus is healthy and happy again due to the excellent and immediate care received. Great investment and peace of mind.