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It took about 3 month to get money from aspca. They claimed that pet hospital wasnt sending them proper paperwork, pet hospital said that they did. Dont know whom to blaim, eather way - communication wasnt clear, and until i called both of them twice to confirm the nuinces, i didnt get check in mail which took only couple days after aspca confirmed receipt of documents . Other then that, am satisfied with aspca

We got our Lab/Pyrenees mix (Macaroni) when she was 2 months old. When she wasn't even 2 years old, we learned she had congenital kidney failure, and a rare muscular disease called masticatory myositis. Trupanion has been essential in the level of care we are able to provide Macaroni. The customer service is excellent each time we call, and payment is prompt. Macaroni's health is unfortunately going downhill again, but because of Trupanion, we are going to do all we can so she'll be happy and as healthy as can be.

We got our Lab/Pyrenees mix (Macaroni) when she was 2 months old. When she wasn't even 2 years old, we learned she had congenital kidney failure, and a rare muscular disease called masticatory myositis. Trupanion has been essential in the level of care we are able to provide Macaroni. The customer service is excellent each time we call, and payment is prompt. Macaroni's health is unfortunately going downhill again, but because of Trupanion, we are going to do all we can so she'll be happy and as healthy as can be.

fast,and reasonably fair, although I wish that they paid for the Vet visit/ exam to administer the treatment as it was all the same thing/at the same time

fast,and reasonably fair, although I wish that they paid for the Vet visit/ exam to administer the treatment as it was all the same thing/at the same time

3 separate bills from vet for a wellness check up for golden retriever.

After faxing the claims in, I received an email for each claim submited, verifying that they had received it. Everytime a different step was completed, I received another email to let me know how the process was foing. A Trupanion representative (Heather) called me with any questions, she was very polite and professional, and then when everything was all finalized she called again to let me know how I would be receiving my payments and what the last part of the proces was/what to expect. For someone who has never used pet insurance, with Trupanion, I was never left in the dark.

After faxing the claims in, I received an email for each claim submited, verifying that they had received it. Everytime a different step was completed, I received another email to let me know how the process was foing. A Trupanion representative (Heather) called me with any questions, she was very polite and professional, and then when everything was all finalized she called again to let me know how I would be receiving my payments and what the last part of the proces was/what to expect. For someone who has never used pet insurance, with Trupanion, I was never left in the dark.

The first claim that we filed was denied, we have paid out of pocket over 700.00 and has yet to have a claim approved. Will someone please make this clear to me.

The ASPCa pet insurance has been wonderful. Earlier this year harvest had major surgery to remove a cancerous tumor. I would not have been able to afford the surgery without the insurance