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I have worked at animal hospitals since 1999. I have seen pet insurance change and grow. I have not come across a more progressive company than Trupanion. They are easy to work with and to get a hold of. The rep is great!!They are the only company that provide "claims express" and will pay the animal hospital directly. I signed up for the 30 day free trial on my own golden retriever puppy. 2 weeks into the trial she got incredibly ill. It took a lot of phone calls to specialists and many tests to figure out what was wrong. Decisions were made easy knowing that all the tests were covered. Had it not been for working at an animal hospital, and having the insurance my puppy would have had to been put to sleep. I love being able to give our clients the same finacial freedom and recommend "trupanion" to many of them. I sleep easy at night knowing that I will not have to make decisions based on money. It is our pateints best interest and is healthy for our practice to have as many pets as we can on pet insurance. We are able to practice our best medicine and pets get what they need. My puppy is living proof.

I signed up with Pets Best 3 years ago after my vet recommended insurance. My 3 year old yorkie had just had surgery to remove bladder stones. I called Pets Best and explained the situation. They told me that he was Not high risk and they would cover surgery for bladder stones in the future if necessary. Unfortunately 3 years later he had stones again. They would not cover the $1600 surgery and told me it was "pre-existing". I would never have gotten the insurance! I hate when people lie to make money!

I signed up for Pet's Best when we found our dog, Blue. Blue swooped epilepsy and had to go to the emergency vet several times. Pet's Best has always handled our claims quickly an fairly. I have recommended them to several other pet owners

Our family knows insurance well and have been very pleased with Embrace and its quick response to our initial claim. The process was simple, easy and efficient. Our claim for our puppy's prescription diet food is being paid under the wellness plan. Puppies are sometimes born with sensitivities and often will outgrow them. Embrace is the only pet insurer that gets that. Food allergies are considered a pre-existing condition by most other pet insurance companies. Embrace covered our dog's RX food because they understand that food allergies are cureable. It just takes time to figure out the cause. Thank you Embrace for getting it!

The insurance coverage is very easy to understand. It is clear and there is no ambiguous language. I have had insurance with 2 other companies in the past 10 years and there was always some hidden facts about the coverage in the fine print and ambiguous language which required interpretation. So far, Trupanion practice what they preach and I find it refreshing. Their customer service people are very helpful and go out of their way to help during trying times. I am very satisfied and I have been telling everyone I know about how satisfied i am with Trupanion. I have had to submit multiple claims because my pet had recurrences of pancreatitis, and the claims were handled in a very professional manner. There is always a confirmation of when the claim is received and within several days I received a confimation of the approved amount. The settlement is mailed, so I received it within a week. So the entire process takes about 10 days. The only imrovement would be if Trupanion could credit the settlement directly to the account of the insured party. I hope they continue their good work, they are light years ahead of the pack.

The insurance coverage is very easy to understand. It is clear and there is no ambiguous language. I have had insurance with 2 other companies in the past 10 years and there was always some hidden facts about the coverage in the fine print and ambiguous language which required interpretation. So far, Trupanion practice what they preach and I find it refreshing. Their customer service people are very helpful and go out of their way to help during trying times. I am very satisfied and I have been telling everyone I know about how satisfied i am with Trupanion. I have had to submit multiple claims because my pet had recurrences of pancreatitis, and the claims were handled in a very professional manner. There is always a confirmation of when the claim is received and within several days I received a confimation of the approved amount. The settlement is mailed, so I received it within a week. So the entire process takes about 10 days. The only imrovement would be if Trupanion could credit the settlement directly to the account of the insured party. I hope they continue their good work, they are light years ahead of the pack.

This was our first dog so we thought it might be a good idea to look into pet insurance. After much research, we decided on Healthy Paws and so glad we did! Healthy paws has been so helpful and informative right from the start. Then came THE incident where our dog Bosco swallowed a needle and thread! Poor guy ended up needing an emergency endoscopy on Christmas Eve! Well, Healthy Paws came through right away after filing the claim. Truly fast and caring this company is! It is quite a relief knowing that Healthy Paws has your back while you can focus on your pets needs. Bosco came home later that night and spent our first Christmas together!

2011 was not the kindest year for my dear little 7 year old Hugo, a 10 lb. toy poodle. At the beginning of the year he almost died from hemorrhagic enterities and then at the end of the year he had another similar experience--both emergency vet stays of course on Sundays which meant a lot more financial cost. Then he was diagnosed with luxating patellas and even worse, degenerative disc disease which involved some amazing accupuncture and chiropratic treatments which were so helpful. Thank goodness I had just changed over from a pet insurance which I was NOT happy with to Embrace. From the very get-go of filling out the forms, etc. I recognized how organized they are. As well, the follow up is amazing and so personal. Lastly, the reimbursements are speedy and I have them go directly in my bank account which makes the whole thing so easy. Thank goodness for Embrace!!!! I would heartily recommend them for any pet owner.

My little dog was diagnosed with Lymphoma, and Pets Best made it simple and easy. Submit the claim, and get the reimbursement. No hoops to jump through or paperwork hassles at all. It made treatment for my dog possible; now she is in remission and we are very grateful.

It is the second year that I have changed our pet's insurance and really is the one that we have used it. We are satisfied.