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After faxing the claims in, I received an email for each claim submited, verifying that they had received it. Everytime a different step was completed, I received another email to let me know how the process was foing. A Trupanion representative (Heather) called me with any questions, she was very polite and professional, and then when everything was all finalized she called again to let me know how I would be receiving my payments and what the last part of the proces was/what to expect. For someone who has never used pet insurance, with Trupanion, I was never left in the dark.

After faxing the claims in, I received an email for each claim submited, verifying that they had received it. Everytime a different step was completed, I received another email to let me know how the process was foing. A Trupanion representative (Heather) called me with any questions, she was very polite and professional, and then when everything was all finalized she called again to let me know how I would be receiving my payments and what the last part of the proces was/what to expect. For someone who has never used pet insurance, with Trupanion, I was never left in the dark.

The first claim that we filed was denied, we have paid out of pocket over 700.00 and has yet to have a claim approved. Will someone please make this clear to me.

The ASPCa pet insurance has been wonderful. Earlier this year harvest had major surgery to remove a cancerous tumor. I would not have been able to afford the surgery without the insurance

I expect good customer service from a company and I have found that with Embrace,in fact I would rate it excellent. They are always available to answer questions about my insurance and they have processed my claims in a reasonable time frame.Can we transfer this customer service to my health insurance plan..!!

In early June/2011, my little Shih Tzu had emergency surgery for bladder stones & a urethral obstruction. Since then, we have been dealing with recurring bladder infections. Without Trupanion's Vet Insurance, I couldn't have paid for all the check ups and medication. I would have had to give her up to someone who has more money, and my Schnauzer mix ( who has separation anxiety ) would be lost without her. Each time we go to the vet, he cries when she is out of his sight. Thank you for being there for us and for answering my questions when I didn't know what else to do. I will continue to recommend Trupanion to anyone interested in health insurance for their beloved companions.

In early June/2011, my little Shih Tzu had emergency surgery for bladder stones & a urethral obstruction. Since then, we have been dealing with recurring bladder infections. Without Trupanion's Vet Insurance, I couldn't have paid for all the check ups and medication. I would have had to give her up to someone who has more money, and my Schnauzer mix ( who has separation anxiety ) would be lost without her. Each time we go to the vet, he cries when she is out of his sight. Thank you for being there for us and for answering my questions when I didn't know what else to do. I will continue to recommend Trupanion to anyone interested in health insurance for their beloved companions.

I had shopped for many insurances before signing up with Embrace with my new puppy. I liked the fact that they have a wellness plan which I had signed up for. The reimbursement process is so easy. I recommend this plan to every pet owner out there----customer service is great, discounts for spay/neuter and microchipping is a big plus, you can choose your deductible, and the different plans that you want to participate is each plan year! I recommend it to every pet owner.

We submitted our bill and within a week we received an e-mail telling us that we would be reimbursed $730.35 out of a bill of $859.50. The exam fee of $48 was not covered. Then we received 90 per cent of our bill.

We submitted our bill and within a week we received an e-mail telling us that we would be reimbursed $730.35 out of a bill of $859.50. The exam fee of $48 was not covered. Then we received 90 per cent of our bill.