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I contracted Pet Insurance last year for my Dog's leg injury . They were referred by my Veterinarian. I found the folks there to be very friendly, knowledgeable and understanding when I called for questions regarding the Policy, etc. However, after submitting my claim information from various doctors and having the doctors send additional information (as requested by Embrace), I had NO idea of what I was being paid for, what was approved or not and understanding how the actual payment was calculated AFTER my deductible. Their system is NOT easy to understand and for as much money as I spent for the care of my pet in 2011, I should at least be able to KNOW and UNDERSTAND how his Insurance Coverage is determined. I have since Canceled my Policy with them.

Trupanion has been amazing. I found Trupanion to be exceptional in their customer service and processing of claims. My puppy has been in/out of the hospital recently and Trupanion has made this unfortunate period of our lives so much easier. They have really supported me and my puppy the whole way through. Every associate has been amazinly understanding and compassionate. They truly care about your pets' well being. All claims have been processed really fast and without error. Trupanion has been wondering and I would like to thank their entire staff for making things less complicated and easier to handle. Hands down, Trupanion pet insurance is better than any other out their and even better than the health insurace we are provided as humans. Without Trupanion, I would not have been able to provide all the medical care to my puppy she has required in the past couple of months. THANK YOU TRUPANION FOR BEING SO WONDERFUL AND CARING, JOB WELL DONE!!

Trupanion has been amazing. I found Trupanion to be exceptional in their customer service and processing of claims. My puppy has been in/out of the hospital recently and Trupanion has made this unfortunate period of our lives so much easier. They have really supported me and my puppy the whole way through. Every associate has been amazinly understanding and compassionate. They truly care about your pets' well being. All claims have been processed really fast and without error. Trupanion has been wondering and I would like to thank their entire staff for making things less complicated and easier to handle. Hands down, Trupanion pet insurance is better than any other out their and even better than the health insurace we are provided as humans. Without Trupanion, I would not have been able to provide all the medical care to my puppy she has required in the past couple of months. THANK YOU TRUPANION FOR BEING SO WONDERFUL AND CARING, JOB WELL DONE!!

I never had pet insurance before, but Embrace is like no other insurance you have ever had...they actually follow up and help you make sure you are happy with the results. When I was away and didnt follow up with my vet to get a missing form he forgot to include in the claim...my Embrace rep went directly to the Vat and got the necessary form before I even got back. YEAH Embrace!!!! Best (pet) decision I ever made!

Having dealt with several insurance companies, it was surprising to work with your people in solving the occaisional problems encountered. Clear, definitive answers (sometimes not in the client's favour) are still welcome & helpful.Funny thing about clarity & honesty...it builds a trusted relationship.

Having dealt with several insurance companies, it was surprising to work with your people in solving the occaisional problems encountered. Clear, definitive answers (sometimes not in the client's favour) are still welcome & helpful.Funny thing about clarity & honesty...it builds a trusted relationship.

It took about a week and a half rom the time I submitted my claim for my two cats' wellness visit to the time I received my check. Embrace paid the entire claim quickly. They followed up with me to let me know they had received the claim, let me know that they had processed it, and then followed up to make sure I had received the payment. Wonderful!

From a 480 vet bill they returned $160 after over a year of service! What a joke! I will be canceling ASAP!!

We have 2 cats , 1, 10 yrs old 1, 6 yrs old. Our 6 yr old Tuxedo , domestic short hair, had to have his teeth cleaned for tarter build up and 1 extraction . A couple weeks later he had bladder broblems,(Bladder Stones) and needed surgery. For around 1,600 dollar in charges for both procedures we had to pay about 450.00. You never know when you'll need Insurance.

After one year with Trupanion our monthly premium was raised from $40.35 to $94.17. During this first year we only had one claim and it was minimal. It very much seems like a "bait and switch" where a company lures us with a great price and then more than doubles it after one year. This business practice seems criminal.