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When I fax a claim into Trupanion, the response time is very fast. You receive an email within a week acknowledging the receipt of your claim and then within another week or two, you receive a confirmation of payment and the money is transferred directly into your bank account. If there are any issues or questions, they get back to you immediately. I have always found them very professional and competent. They excel in customer service.

When I fax a claim into Trupanion, the response time is very fast. You receive an email within a week acknowledging the receipt of your claim and then within another week or two, you receive a confirmation of payment and the money is transferred directly into your bank account. If there are any issues or questions, they get back to you immediately. I have always found them very professional and competent. They excel in customer service.

Submitted the claim by fax on a Saturday and it was reviewed and processed by Wednesday....4 days! Awesome!

Submitted the claim by fax on a Saturday and it was reviewed and processed by Wednesday....4 days! Awesome!

Claims paid quickly.. They took initiative to follow up with my Vet directly to work through paperwork. thanks!

i have some other pet insurance companies that are a bit easire on the pocket, im wondering when can i cancel my membership i just signed up today?

I'm very happy with how Embrace handled my dog's claim. It was relatively quickly. I'm so glad I chose Embrace as my dog's insurance company. They kept notifying me as to the status and if they needed extra information.I'm so glad I had the insurance for my dog.

Promptly reimbursed me $3400 of a $4400 bill. This was my first claim and they paid my exactly as stated with no problems.

My dog, Bonnie was vomiting blood and,after a few tests, it was determined she had a severe case of Giardia. The total bill was just over $700.00. Four days later, Bonnie cut her foot badly, another $700.00! Healthy Paws processed both claims very quickly and I have already been reimbursed for the first incident. The second check is already in the mail! In the meantime, Healthy Paws has contacted me to see how Bonnie has been doing! This kind of customer service is unheard of these days and I'm so pleased that I chose Healthy Paws over all the others. My cat, Mojo, had to have surgery last March to remove bladder stones and the total bill was over $2,400.00. I submitted my claim by snail mail and was reimbursed in a little over a week! I could not be more pleased with the wonderful service I have received from Healthy Paws and have encouraged all of my friends with pets to consider signing up or changing their insurance to Healthy Paws!

Trupanion has always been ther when i needed them. And.. ive needed them! From major surgerys to minor check ups, my dog is a happy healthy 9 year ol pup, and my ins. co has been a great help to me. Its made the responsibilities of caring for my dog so awesome. I love him to death and would hope i could do anything for him. They help with that.