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My first experience with pet insurance has been with Embrace. I was very hesitant about signing up for it, thinking that it would be a waste of time and money. I assumed that any pet insurance company would say that they would cover something, but when it came down to it, they would find a loophole to not pay. Not Embrace. Our dog, who is only 3 years old, unexpectantly started having problems with her legs. Come to find out, she needed surgery on both of her knees. The Embrace staff could not have been nicer or more efficient. They helped us through the whole claims process and in the end, they paid everything that they said they would. I would recommend Embrace to anyone that would do anything for their pet. For myself, I would never be without pet insurance again bewcause I wqould do anything for my dog's health.

I only wish people health insurance was as good as Embrace. My claims are acted on quickly and accurately. In addition, they are explained so that I'm clear what I'm getting and why. Also the Wellness system insures that my cats stay healthy because I am encouraged to get care for them because it doesn't cost so much with a Wellness refund.In sum, I'm glad I found Embrace.

I've had the insurance for two years now for two of our dogs. I've found the service to be pretty good. I never like finding they will not cover the full amount I've been charged by our vet, but they've always covered most, if not all, of the charge. The turnaround time on claims being submitted is generally good, but has sometimes been over two months. That's only occured when they had to get more info from the vet and my vet has been slow to comply so not really the insurer's fault. I usually call if it's been too long and I've always been met with helpful service.

Our Lulu was having problems and we took her in and learned she had a bladder infection. The claim forms were completed by our vet and all went very smoothly. The most impressive part of the story is we received an email from the CPP (Chief Pet Protector)of HealthyPaws asking how Lulu was doing one week after her visit to the vet. The email was not a form email and we were able to communicate with this person. We were so impressed with the whole experience and Lulu is feeling like herself again! I would strongly recommend HealthyPaws to my friends and family.

Once the claims are processed, everything went smoothly.

This is the first time we've had pet insurance, and we've only had our kittens a few months. We got Embrace at the recommendation of our vet, and have only had one claim so far for Wellness Visits. (The Wellness add-on is a steal if you know you have vaccines, de-worming, or the like to complete with kittens or puppies. For $149 you get $200 of reimbursement without any deductible, so it's free money. I suspect it's worth it to Embrace because it keeps you doing those well-visit exams and is likely to catch small issues before they turn into major problems.) Anyway, given that you can check the status of your claim on the website, I hardly expected to be sent emails when the claim was received, when it was processed, and a follow-up making sure the check had been received. What great service! Would highly recommend -- the claim process was painless and if anything CS seems to overcommunicate -- a good problem to have.

They conducted a very thorough check to determine whether her injury was a pre-existing condition but once it was determined that it was not, we were reimbursed immediately.

They conducted a very thorough check to determine whether her injury was a pre-existing condition but once it was determined that it was not, we were reimbursed immediately.

Trupanion have been fantastic with our little dog Lucy who suffers from chronic skin condition. Would recommend them to friends and family

Trupanion have been fantastic with our little dog Lucy who suffers from chronic skin condition. Would recommend them to friends and family