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I was very concerned that Sasha may not be covered since she had a pre-existing condition called Reactive Colitis.Sasha was vomiting so much she needed to be taken to the Care Hospital and then needed 3 days of IV fluids to help her recover. She tested postive for Giardia and all other tests came back negative. Within several days of putting forward a claim for almost $1600 I received an approval that Trupanion will cover $1445 of these recent medical costs. trupanion responded very fast to this claim and when I called to inquire about the "chance of this being covered" I was reassured in a very professional and friendly manner. I would recommend Trupanion to anyone!!

My Dog was seen by a very renowned Cardiologist last August of 2011 for a consultation advised by my local Veterinarian. He was at this time diagnosed with Cardiomyopathy.The bill was submitted and denied after having ASPCA Ins. almost 2 years.I went through the Appeals Procedure including a letter from his Cardiologist stating that the cardiomyopathy just diagnosed was in fact not a pre-existing condition! More time went by and I received another denial of one single dollar based on the opinion of an unnamed "ghost" Vet hired by ASPCA. There were contradictions in his report and no valid basis whatsoever for this denial. I am extremely unhappy with ASPCA. Shame on them for not employing correct ethics to a paying customer.Their goal seems to be profit above & beyond fairness & doing the right thing by the customer. A very bad experience!

I have had nothing but excellent experiences with Pets Best Insurance. I had been researching before we got our amazing Pomeranian pup Brees and feel very lucky we ended up with Pet's Best. Brees got pneumonia when he was 4 months old, and was hospitalized over night. We were hugely worried for our pup and not excited to see the bill, but in the end Pets Best covered most of it and on top of it, we received a hand written note hoping our pup was doing better. Brees is two years old now and doing great. I highly recommend Pets Best. They answer emails and questions promptly and are actually a joy to speak with on the phone, something rare in the insurance world I feel!

I have worked at animal hospitals since 1999. I have seen pet insurance change and grow. I have not come across a more progressive company than Trupanion. They are easy to work with and to get a hold of. The rep is great!!They are the only company that provide "claims express" and will pay the animal hospital directly. I signed up for the 30 day free trial on my own golden retriever puppy. 2 weeks into the trial she got incredibly ill. It took a lot of phone calls to specialists and many tests to figure out what was wrong. Decisions were made easy knowing that all the tests were covered. Had it not been for working at an animal hospital, and having the insurance my puppy would have had to been put to sleep. I love being able to give our clients the same finacial freedom and recommend "trupanion" to many of them. I sleep easy at night knowing that I will not have to make decisions based on money. It is our pateints best interest and is healthy for our practice to have as many pets as we can on pet insurance. We are able to practice our best medicine and pets get what they need. My puppy is living proof.

I have worked at animal hospitals since 1999. I have seen pet insurance change and grow. I have not come across a more progressive company than Trupanion. They are easy to work with and to get a hold of. The rep is great!!They are the only company that provide "claims express" and will pay the animal hospital directly. I signed up for the 30 day free trial on my own golden retriever puppy. 2 weeks into the trial she got incredibly ill. It took a lot of phone calls to specialists and many tests to figure out what was wrong. Decisions were made easy knowing that all the tests were covered. Had it not been for working at an animal hospital, and having the insurance my puppy would have had to been put to sleep. I love being able to give our clients the same finacial freedom and recommend "trupanion" to many of them. I sleep easy at night knowing that I will not have to make decisions based on money. It is our pateints best interest and is healthy for our practice to have as many pets as we can on pet insurance. We are able to practice our best medicine and pets get what they need. My puppy is living proof.

I signed up with Pets Best 3 years ago after my vet recommended insurance. My 3 year old yorkie had just had surgery to remove bladder stones. I called Pets Best and explained the situation. They told me that he was Not high risk and they would cover surgery for bladder stones in the future if necessary. Unfortunately 3 years later he had stones again. They would not cover the $1600 surgery and told me it was "pre-existing". I would never have gotten the insurance! I hate when people lie to make money!

I signed up for Pet's Best when we found our dog, Blue. Blue swooped epilepsy and had to go to the emergency vet several times. Pet's Best has always handled our claims quickly an fairly. I have recommended them to several other pet owners

Our family knows insurance well and have been very pleased with Embrace and its quick response to our initial claim. The process was simple, easy and efficient. Our claim for our puppy's prescription diet food is being paid under the wellness plan. Puppies are sometimes born with sensitivities and often will outgrow them. Embrace is the only pet insurer that gets that. Food allergies are considered a pre-existing condition by most other pet insurance companies. Embrace covered our dog's RX food because they understand that food allergies are cureable. It just takes time to figure out the cause. Thank you Embrace for getting it!

The insurance coverage is very easy to understand. It is clear and there is no ambiguous language. I have had insurance with 2 other companies in the past 10 years and there was always some hidden facts about the coverage in the fine print and ambiguous language which required interpretation. So far, Trupanion practice what they preach and I find it refreshing. Their customer service people are very helpful and go out of their way to help during trying times. I am very satisfied and I have been telling everyone I know about how satisfied i am with Trupanion. I have had to submit multiple claims because my pet had recurrences of pancreatitis, and the claims were handled in a very professional manner. There is always a confirmation of when the claim is received and within several days I received a confimation of the approved amount. The settlement is mailed, so I received it within a week. So the entire process takes about 10 days. The only imrovement would be if Trupanion could credit the settlement directly to the account of the insured party. I hope they continue their good work, they are light years ahead of the pack.

The insurance coverage is very easy to understand. It is clear and there is no ambiguous language. I have had insurance with 2 other companies in the past 10 years and there was always some hidden facts about the coverage in the fine print and ambiguous language which required interpretation. So far, Trupanion practice what they preach and I find it refreshing. Their customer service people are very helpful and go out of their way to help during trying times. I am very satisfied and I have been telling everyone I know about how satisfied i am with Trupanion. I have had to submit multiple claims because my pet had recurrences of pancreatitis, and the claims were handled in a very professional manner. There is always a confirmation of when the claim is received and within several days I received a confimation of the approved amount. The settlement is mailed, so I received it within a week. So the entire process takes about 10 days. The only imrovement would be if Trupanion could credit the settlement directly to the account of the insured party. I hope they continue their good work, they are light years ahead of the pack.