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I cannot say enough about how wonderful Healthy Paws has been. Until June 2011 when we switched to Healthy Paws, Pudding, our 8 year old standard poodle, was insured with another company. Every time we filed a claim, there was always a reason that it was not covered. In November 2011, Pudding ruptured a disk in his neck causing neurologic impairment in his hind legs. Thousands of dollars for tests and MRIs, Healthy Paws paid immediately, no questions asked. When I called to say Pudding needed surgery, another $5500, what sort of pre-authorization did I need; the only concern was for Puddings well being and recovery. Again, my reimbursement was received within a few days. I actually received inquiries from the kind people at Healthy Paws as to how Pudding was doing and what else could they do to help. Yesterday I submitted the invoice ($600) for a quad-cart , Pudding’s wheelchair, as he won’t be able to walk for several months. I have just received an email advising me that we will receive a check shortly. It has been a long, difficult several months, but Healthy Paws has made it so much more manageable. I don’t know how we would have been able to handle it all without their assistance. I wish my health coverage was as good or as caring! From the bottom of our hearts, thank you Healthy Paws.

I recently found a lump on the side of one of my dogs, Charley. He is only 3 years old and I am sad to say it was found to be a mast cell tumor. It has been surgically removed, but there are cancerous cells left deep inside him where they could not get everything, which means he will need further treatment - possibly more surgery, radiation, or chemo. I will be consulting with a veterinary oncologist for him, but in the meantime, the wound where his surgery took place on his side has been difficult to heal. Stitches and staples have not been able to keep it properly closed so I have solution to clean it, antibiotics to help ward off infection, and pain medication to keep him comfortable. Through 6 visits to the vet with him in the last month and all the associated expenses, Healthy Paws has been there with great coverage, regular email updates to me about my claim process and timely reimbursements, not to mention the personal touch of inquiring about Charley's progress. Any time I have called to ask them a question, they have been so friendly and helpful. I have been so happy with their service so far and it is great to know I can count on them for that level of service as Charley and I continue treatment for his cancer so that I can focus on him getting well and not have to worry about any administrative hassles that so often come along with insurance claims. I know Charley will be o.k. and have many more healthy years ahead of him, and I will have Healthy Paws partially to

So far every claim we have sent in (and there have been numerous claims due to my baby schnauzer's problems) has been fairly reviewed and gotten back to us quickly. Getting the claim forms online has been useful because when we have forgotten to print them we can have them printed out at the vet's office. Faxing them in is very convenient and we appreciate the prompt response in letting us know the fax is received. Well done.

I did a lot of research before purchasing my Bernese Mt. Dog. The breeder highly recommended getting pet insurance and highly recommended Embrace. She even suggested I get the puppy exam and waive the six months waiting period which I did. At eight months my Berner ate something she shouldn't have and got a blockage in her intestine. If I hadn't waived the waiting period I don't know if she would have been covered. I've owned Berners for 25 years but never got pet insurance. This is my first experience and I think this episode paid for 10 years of pet insurance. I am very pleased with Embrace's quick communication, quick reimbursement and coverage of the procedures.

Excellent payment timeframe! Excellent communication! Really appreciate the wellness program.

Very quick to respond to our claim with no problems. A previous claim for gastritis and liver insult was also very satisfactory with no delay in refund and no problems.

Very quick to respond to our claim with no problems. A previous claim for gastritis and liver insult was also very satisfactory with no delay in refund and no problems.

If you are looking for health insurance for your pet, choose Healthy Pets! For some reason, my dog, Lucy developed a limp in her back leg that is only evident after strenuous exercise. Fortunately, and because of all of the health problems my prior rescue dog had, I decided to get pet insurance shortly after I adopted Lucy. Even more fortunate is that I decided to select Healthy Paws. I am so pleased I did!! They processed my claim immediately and I received my check shortly thereafter. In addition to efficiently processing my claim, they were very helpful and extremely caring. In fact, it is not an exaggeration to say that their customer service rivals Nordstrom’s!

i have been with Embrace for about two years now and I could not be happier. They are always there to answer your questions should you have any, the communication is great. They let you know as soon as they recieve a claim and contact you as soon as it has been processed. Not many companies let you know your money is on the way. They are fast to take care of claims and I have been very happy with the overall coverage. I recomend to anyone looking or thinking of pet insurance.

Tugger will be 5 month old on Feb 16 and to date he had 4 claims each one was paid within 5-7 business days.