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We unfortunately have had to make several claims for our puppy. Trupanion always replies in an extremely timely fashion. Most times we are refunded within a couple weeks and we are never hassled or questioned. Their policy is very straight forward and easy to understand.

I chose to purchase insurance with Trupanion for my little kitten because of high recommendations from other people. I had recently lost my 16 year old cat to lymphoma and had spent thousands of dollars on medical bills since she had no insurance and I would not have been able to live with myself if I hadn't done everything I could to give her whatever additional quality of life possible. I was almost 100% sure that I would not have to use the insurance for my kitten at least until he got older. I took my kitten to the vet the day after I brought him home for a wellness check-up; he was perfectly healthy and a couple of weeks later he got the vaccination (booster) recommended by the vet. I fed him high quality cat food and he had access to fresh water at all times and his litter box was cleaned at least twice daily and he got plenty of exercise and was a very happy and playful kitten. Nonetheless, a few months later, he got very sick. Trupanion has been 100% true to its word and has allowed me to provide him with much needed medical care. I am 100% satisfied with Trupanion and would definitely recommend Trupanion to anyone. Unfortunately, my little kitten has passed on and I cannot express how devastated and heartbroken I am! I wish with all my heart that I had never had to make any claims and that my sweet little baby was still with me, but the fact is that Trupanion was there when my kitten and I needed it. You can do everything the vet recommends and yo

I chose to purchase insurance with Trupanion for my little kitten because of high recommendations from other people. I had recently lost my 16 year old cat to lymphoma and had spent thousands of dollars on medical bills since she had no insurance and I would not have been able to live with myself if I hadn't done everything I could to give her whatever additional quality of life possible. I was almost 100% sure that I would not have to use the insurance for my kitten at least until he got older. I took my kitten to the vet the day after I brought him home for a wellness check-up; he was perfectly healthy and a couple of weeks later he got the vaccination (booster) recommended by the vet. I fed him high quality cat food and he had access to fresh water at all times and his litter box was cleaned at least twice daily and he got plenty of exercise and was a very happy and playful kitten. Nonetheless, a few months later, he got very sick. Trupanion has been 100% true to its word and has allowed me to provide him with much needed medical care. I am 100% satisfied with Trupanion and would definitely recommend Trupanion to anyone. Unfortunately, my little kitten has passed on and I cannot express how devastated and heartbroken I am! I wish with all my heart that I had never had to make any claims and that my sweet little baby was still with me, but the fact is that Trupanion was there when my kitten and I needed it. You can do everything the vet recommends and yo

I went with Embrace due to the good reviews. I think this company has changed. My claim has been in process for several weeks and they are still asking for more information. While their reps are pleasant and polite, it doesn't mask the fact that it seems they are trying to get out of paying my claim. I have paid monthly ever since I adopted my kitty two years ago. He ate something he shouldn't have and the vet says he may have IBD. It seems that Embrace is trying to see if this is a pre existing condition to get out of reimbursing me for the procedure to remove the object. I'm searching around for a different insurance company as we speak. Feel like I wasted money with this company completely.

We got petshealth insurance when we got our dog (now 8 yrs old) on a cousin's recommendation and are very happy we did. We did the $100 deductible, 80% of allowable cost plan and it has always been useful to us, since Mr. Big likes to get lots of silly little injuries. We don't have to make money a factor when deciding whether or not to take him to the vet for something that is clearly bothering him - if he needs treatment, he gets to go. Reimbursement has always been prompt and fair (although as I live in a major city, my vets usually exceed whatever Petshealth deems 'allowable' costs). I did discover once they have a policy that says coverage will be denied on issues that carry over after the policy term renews every year, which was not awesome, but that is changing now (and I think it varies from state to state, perhaps) and now they have continuous coverage. When we got our cat, we immediately got insurance for him, too. He doesn't have nearly as many little health foibles as the dog, so we use the insurance far less for him, but it's really good and comforting to know it's there. I always recommend health insurance for friends with new pets.

I continue to be impressed with how personable the reps are, especially considering most of my communication is over email, which is such an impersonal form of communication. All the forms and processes have been easy to understand and we quickly started to save money on our dog's health care. We hear from many people that Embrace has a great reputation too, which reaffirms our decision. I'm so glad we made the choice to get insurance and go with Embrace.

Trupanion is just the best company out there. They have been instrumental to providing the best possible care for my dog and their customer services is second to none. They strive to provide the best care of their insured pets and it shows. There are no other insurance companies out there that genuinely care for their clients rather than being interested in the profit. This is a great business model and I am certain that it keeps attracting new cutsomers. Who wouldn't want to feel like they are Trupanion's only client :)?

Trupanion is just the best company out there. They have been instrumental to providing the best possible care for my dog and their customer services is second to none. They strive to provide the best care of their insured pets and it shows. There are no other insurance companies out there that genuinely care for their clients rather than being interested in the profit. This is a great business model and I am certain that it keeps attracting new cutsomers. Who wouldn't want to feel like they are Trupanion's only client :)?

I have never had pet insurance so hard for me to say on a relative basis but I did end up getting reimbursed for some issues my pug had that I did not think I would be...so that was a nice surprise. Customer support people are nice and claims are easy to fill out and submit.

We've had one or more policies for over 5 years. We've been very happy with their Customer Service and turnaround time for claim processing.