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The claim process was quick and easy; this was the 2nd claim we submitted so the insurance company, Trupanion already had all of his previous medical records so this made it quicker. The first time a claim was sent in, it took a very long time, however this was expected.

excellent service. fast and prompt with payments and the Trupanion folks keep you up to date on the status of your account.

excellent service. fast and prompt with payments and the Trupanion folks keep you up to date on the status of your account.

Trupanion has been great to work with. Our claim was quickly processed, and I had the reimbursement check in-hand before my dog had the cone off!

Trupanion has been great to work with. Our claim was quickly processed, and I had the reimbursement check in-hand before my dog had the cone off!

I have been pleased with how my claims have been filed in the past. The last two claims I have filed have been handled very poorly. My vet faxed the form and statements from the vet office in my presence. I was informed via e-mail from the claim department there was no itemized statements included in the fax. The vet then re-faxed the statements--again the claims department say they have not received the itemized statements.Since there is a large time difference, and I was receiving e-mails, I tried to resolve these issues by responding to the e-mails I was sent. My e-mails were never answered. I have now mailed the itemized statements to the claims department and can only hope these are not also misplaced or mishandled.

my puppy had an eye problem last week and the claim is already back !

Helpful, efficient and compassionate when my do was ill.

Helpful, efficient and compassionate when my do was ill.

I looked for health insurance for my dog, Jedda, for over a year. I'd search, print some stuff, compare it and decide it was too expensive for not great coverage. When I found Healthy Paws I was pleased and glad to have my searching and deciding chore over. So far Jedda has been injured and had a 3 hour visit to the emergency vet one night for belly pain. I have been more than fairly reiumbursed for these expenses think the premiums are well worth it. Health care is expensive! And the company follows up to see how Jedda is feeling. I'm very pleased!