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This insurance company is crap. I bought their insurance for 3 years, but do not notice any problem until I filed claims.My cat got an infection on her claw and seeing doctors from Sep 2011 to Jan 2012. Her insurance policy was renewed in November 2011. They only covered the charges from Sept 2011 to November 2011, and for the fees after the plan renewal date, they did not cover. They said it has to be 180 days after the plan effective date if this is a preexisting condition even I was a continuing customer. I dont understand this whole shit because my cat's infection had not been cured until this Jan. This is a continuing condition not preexisting!!!!! They said it doesnt matter if you are continuing customer and the condition is continuing. What they mean is that your pet should be sick at the beginning of the effective date and be sure that your pet is cured before the end date. If your pet get sick at the end of the effective date, not including the fee just before the effective date, the rest of the fees after that you will have to pay it yourself. I got zero from all the medical expenses. What a joke to buy such insurance. Think about it clearly, why you want to buy an insurance? You want to kind of purchase a protection. They are not going to give any kind of protection to your pet. I have already filed a complaint to the California Department of Insurance. This company is playing words with their customers and cheating their customers money.

Timely, efficient processing of claim. Form is easy to complete and hassle free.

Decided to get Pets Best Insurance when our daughter was born, we knew it would be hard to cover any unexpected Vet Bills. I wasn't sure if it would be worth it, but when one of our dogs was injured. I was glad I made the decision to get it. Claim process was quick and easy and it covered what I expected. I even took the slow route, by mailing my claim, and we still received our claim check in a timely manner. If there is a next time I will take advantage of the email or fax option and direct deposit of my claim for an even speedier claim process. Thanks again Pets Best.

I am amazed at the service Trupanion provides for processing claims for my pet. I would recommend everyone to switch to this insurer.Thank you Trupanion for your promptness in providing the coverage in timely manner.

I am amazed at the service Trupanion provides for processing claims for my pet. I would recommend everyone to switch to this insurer.Thank you Trupanion for your promptness in providing the coverage in timely manner.

Embrace has been wonderful throughout the whole relationship. They helped me through not only reimbursement, which was 80% of a very hefty bill, but also emailed to check how my pet was doing afterwards! They are great :-)

We have not had any major problems with Elliie so far, but our wellness claims have been handled in a timely manner, and all of the embracers wew have dealy with have been helpful and couteous. Any reimbursements due have arrived promptly as well.

I have been dealing with Trupanion for a long time and appreciate all of their help and quick responses

I have been dealing with Trupanion for a long time and appreciate all of their help and quick responses

I have had this insurance for my dog for the last 2 years and have been extremely satisfied with the service. I would recommend this insurance to anyone looking for a policy.