4
out of 5
Verified
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5
out of 5
Verified
Pleasant knowledgeable professional service
Pleasant, knowledgeable, professional service
- INSURER: Trupanion Canada
- POSTED: 05/25/2022
- BY: Glenn
- BREED:
- AGE OF PET: 7 - 10
5
out of 5
Verified
5
out of 5
Verified
5
out of 5
Verified
5
out of 5
Verified
5
out of 5
Verified
3
out of 5
Verified
Unsustainable
I first signed up for Healthy Paws around, if I recall correctly, 2012, with a late middle age to senior cat. They were fantastic for that cat, so I signed up subsequent pets when the pets were babies. Healthy Paws continued to be excellent from 2012 until about 2019. In addition to murderously expensive annual premium increases, they also have decreased the quality of their customer service. Their premium increases have made their insurance unsustainable and I am looking for options. Their customer service changes have also influenced me to look for other options. They used to be easy to contact, with very helpful and knowledgeable customer service representatives. The reimbursement process used to be lightening fast. The service felt very personal. In the last three or so years, they have become very difficult to contact, and the representatives usually are not especially knowledgeable or helpful. I thinknthey relocated their call centers. The reimbursements take a long time, now, too. I signed up my current pets in 2015 and 2016, when they were puppies or kittens. None of my pets had preexisting conditions and they have generally been very healthy. I feel like Healthy Paws is increasing the rates to an extreme degree. I'm very disappointed with them. I used to recommend them to everyone, but I can no longer do that. I would have to tell people to avoid Healthy Paws. It just isn't what it used to be.
- INSURER: Healthy Paws
- POSTED: 05/24/2022
- BY: Marnie
- BREED: 2591
- AGE OF PET: 7 - 10
5
out of 5
Verified
customer service
I spoke to a women today (lindsey) about a claim and she could not have been nicer and gave me all the answers. I must say that I have never had a problem with fetch and I think they should start a new company teaching customer service!!!!
- INSURER: Fetch
- POSTED: 05/24/2022
- BY: John
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Verified
Claims
I submitted claims by fax, and the next day the claims were approved and check mailed to me. We are very pleased with the ease of submitting claims and very rapid response and payment. I also appreciate that an email was sent to me asking how our dog was after her surgery.
- INSURER: Healthy Paws
- POSTED: 05/24/2022
- BY: Deborah
- BREED: 5981
- AGE OF PET: 7 - 10