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The claim process is very simple and the turn around is quick. I signed up for pet insurance after realizing how expensive one trip to the hospital can be. I wish that I had purchased pet insurance from the very beginning of my dog's life. I have a mixed breed, a cavalier king charles mixed with a poodle and he's terrific most of the time, but he get sick just like me sometimes and he needs medical care and attention and medicine which can be costly. Having the pet insurance gives me peace of mind and allows for me to better care for my pet.

The claim process is very simple and the turn around is quick. I signed up for pet insurance after realizing how expensive one trip to the hospital can be. I wish that I had purchased pet insurance from the very beginning of my dog's life. I have a mixed breed, a cavalier king charles mixed with a poodle and he's terrific most of the time, but he get sick just like me sometimes and he needs medical care and attention and medicine which can be costly. Having the pet insurance gives me peace of mind and allows for me to better care for my pet.

Easy, quick and straight forward.

Easy, quick and straight forward.

Pleased with ASPCA

Overall Embrace was great and timely about processing my claim. There was some confusion regarding how many forms I needed from vets, but after a few emails this was cleared up. My only complaint really would be that I understood Embrace covered Chinese herbs if prescribed by a vet (and one of the reasons I chose this company). This is what I submitted and felt I had met the requirements (prescribed by a vet). During the claims process, I found out they reimburse based on an FDA approved list and this list was only made accessible to me after several emails back and forth and a specific request to do so during the claims process. I would have preferred this link to the FDA list be noted on the website for people to see during the process when they are deciding if they will purchase insurance. This one point felt a little "bait and switch" but overall the claim was handled and they emailed throughout the process so I didn't wonder if my claim was sitting on a desk somewhere.

I decided to get pet insurance on my three cats so could make sure they would properly be cared for should an accident or illness occur. My one cat Puma was having some soft stool issues and when I took him to the vet they found he had an extremely high liver enzyme count. Many trips to the vet and lots of tests later($$$), Puma's enzyme count is close to normal and he is a happy healthy boy! I made several claims on Puma and I always receive payments adjusted fairly and in a timely manner. Not only did having the insurance save me hundreds of dollars but gave me peace of mind. The premiums I've paid on all three of my cats has been offset by Puma's claims.

I like their service, everything done professionally, on time,

I like their service, everything done professionally, on time,

We have 3 cats varying in age. It can be a challenge balancing health issues as a result. I've had other insurance coverage in the past that had so many loop holes that having the insurance was far worse than not having it. Knowing that coverage is established for the "unknown" with ASPCA Pet insurance is incredibly comforting. The rates are reasonable and the claim processing time excellent. I've had a series of issues over the last several years with all 3 cats and ASPCA Pet insurance handle those claims efficiently and expeditiously. No surprises. I highly recommend this insurance over others.