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After the vet visit the vet sent in the claim form for us and we had a reply by email from Trupanion in 4-5 days. They let us know they were contacting the vet office for some extra information and 3-4 days later they emailed and said our claim was now being processed. 1-2 days later they emailed showing what was being paid back to us and we received the cheques in a few days. Biggest thing I liked about the whole situation was the professionalism that was showed during the entire communication process.

After the vet visit the vet sent in the claim form for us and we had a reply by email from Trupanion in 4-5 days. They let us know they were contacting the vet office for some extra information and 3-4 days later they emailed and said our claim was now being processed. 1-2 days later they emailed showing what was being paid back to us and we received the cheques in a few days. Biggest thing I liked about the whole situation was the professionalism that was showed during the entire communication process.

Excellent customer service. I have had two claims processed and no problems at all. Everything was taken care immediately from communicating they had received the claim thru completion. No hassles on my part at all.

Excellent customer service. I have had two claims processed and no problems at all. Everything was taken care immediately from communicating they had received the claim thru completion. No hassles on my part at all.

Excellent insurance. We adopted a dog with some bad habits. Insurance covered expensive medical costs. However, the premiums went up nearly 120percent.Ouch.

Excellent insurance. We adopted a dog with some bad habits. Insurance covered expensive medical costs. However, the premiums went up nearly 120percent.Ouch.

Our Tea cup Teddy bear Yorkie,"Teddi" was suffering from Menningittis. She was diagnosed on Jan 4/2011. Her prognosis was not good, she was hospitalized in critical condition for 10 days. Trupanion went above and beyond, there were no questions asked, we were paid promptly. I never needed to contact them, which was nice as it was a very stressful time.

Our Tea cup Teddy bear Yorkie,"Teddi" was suffering from Menningittis. She was diagnosed on Jan 4/2011. Her prognosis was not good, she was hospitalized in critical condition for 10 days. Trupanion went above and beyond, there were no questions asked, we were paid promptly. I never needed to contact them, which was nice as it was a very stressful time.

In modern times, we're so used to getting worked over by the system, particularly healthcare, so when I had a good experience with Healthy Paws, I was floored. They are kind, caring, and available on the phone without all the menus you typically have to go through with human insurance companies. I don't know why they seem to have so much integrity, and I can't imagine how they stay in business because they are so exceptional and fair. It was unusual to have an insurance company calling ME to make sure they had all my claims. And they reimbursed quickly without pulling any funny stuff. Wonderful company, and if I can't have decent health insurance for myself, then I'm glad my furry children can have the best.

Our dog is only 18 months and sometimes we think of him as a "lemon" because of all his issues, but thanks to Embrace we are able to get all of his needs met. We have the accident and illness policy and Embrace's low monthly rates really pay off when the large unexpected vet bills occur. Their customer service is superb and they always correspond in a timely manner. We are very happy with the service and reimbursement that we have received thus far with Embrace and we would definitely recommend them.