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Words cannot really express how grateful I am to have chosen Embrace. I am a first time dog owner and did a great deal of research in order to choose the best pet insurance on the market. I am 100% confident my research paid off. My experience with Embrace has been truly exceptional. The customer service is superb, the claims are processed very efficiently and everyone I have dealt with at the company has been terrific. I just recently experienced a truly traumatic situation in which my 3 year old pup was diagnosed with kidney failure and required extended hospitalization in order for her to survive. The folks at Embrace were very sympathetic and kind and processed my claims extremely quickly - no questions asked. They also took the time to answer any and all questions and kept me informed of when my claims were received and processed all along the way. Embrace is a shining example of what all companies should aspire to. I would HIGHLY RECOMMEND Embrace to any pet owner.

Disappointing past experience with another pet insurance company left me somewhat hesitant to try Embrace, but I am very impressed. A nasty laceration suffered by one of my Danes required two separate surgeries to successfully close. My claim was handled in a most professional, yet compassionate manner and checks were issued in a timely fashion. I am also especially pleased Embrace offers coverage of alternative therapies and treatments. I believe this is one of the better, perhaps the best companies for pet insurance.

Great service. Straight forward claims process. You rock!

We puchased pet insurance, didn't thinking we would need it, for our Lab puppy. We also purchased a rider for coverage of hip dysplasia, the most common serious health problem for Labs. I'm so glad we did. It turns out our puppy has severe hip dysplasia with "loose hips." We got 4 opinions and all recommended hip surgery, 3/4 recommending bilateral hip replacement. Our little girl had her first hip surgery and Trupanion was so easy to work with. They made a payment directly to the veterinary clinic without delay. I'm very happy with them.

We puchased pet insurance, didn't thinking we would need it, for our Lab puppy. We also purchased a rider for coverage of hip dysplasia, the most common serious health problem for Labs. I'm so glad we did. It turns out our puppy has severe hip dysplasia with "loose hips." We got 4 opinions and all recommended hip surgery, 3/4 recommending bilateral hip replacement. Our little girl had her first hip surgery and Trupanion was so easy to work with. They made a payment directly to the veterinary clinic without delay. I'm very happy with them.

We bought the Healthy Paws plan for our rescued Golden Retriever, Charlie, hoping never to need it. However, we have called upon them a great deal over the past month. Healthy Paws has been a true partner in helping our rescued Golden Retriever, Charlie, battle a mast cell tumor. They have been very responsive with amazing turn-around on claims. We have 3 other rescue dogs, including a new puppy, we intend to cover with Healthy Paws.

Review of claim was fast and efficient. The telephone help is extremely nice ad helpful.Yvonne owner of King charles Caveliers

We are animal lovers and have a houseful of pets. Last summer we found a lost/stray dog who we took in. I never found his people. Chauncey was a sick dog and after investing quite a bit of money into his health, a second cat of ours in a year was diagnosed as hyperthyroid and our vet bills were skyrocketing. Chauncey needed badly to have his teeth cleaned and had not been neutered. I honestly didn't know how we were going to pay for all of this. So, I started looking into insurance. Years ago our cats were covered by VPI and initially I was just going to go with them since they were the "devil known". But when I tried to make sense of how they determine benefit reimbursement amounts I wasn't very happy. After talking to several companies I pondered Pets Best the most. The fella I had talked to over the phone about the insurance and what may or may not be covered and what may or may not be considered pre-existing conditions was so helpful that in the end I decided to give Pets Best a try based on this conversation, and what the Wellness Plan offered. I signed Chauncey up for the insurance and figured I should wait awhile before scheduling the neuter and dental, but Pets Best called me the day the 14 day waiting period was over to let me know that the policy was active and that if I needed to have anything done with him, I could. In under a month of signing up he has had his dental and has been neutered. I just got my reimbursement today and out of $603 they reim

Jessie had a small lump removed and biopsied. The biopsy showed it was cancer. I had lost my job and was so scared I wouldnt be able to take care of the surgery. The insurance helped. I didnt get back as much as I hoped for, but any amount is better than none. My Jessie means more to me than anything!

Customer rep were thorough and polite. Answered all my questions quickly and were helpful.