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Fiona is a Pomeranian who had to have surgery for a lusting patella (trick knee?). I particularly like that I get a notice that the claim has been received. The best part was that $2300.00 of a $2700.00 bill was paid. Every pet owner would be wise to have trip anion pet insurance.

Healthy Paws is much better than I could have ever imagined a pet health insurance company could be. My Pit Bull tore her ACL at a dog park. The surgery cost thousands of dollars. The Healthy Paws check arrived to me in less than a week after the surgery. Their customer support people were very caring and knowledgeable. They literally spent hours with me on the phone over my concern about having this surgery done to my young dog. Healthy Paws was really incredible. I will use them for life.

I would make sure you do your homework before signing up with Trupanion! I enrolled my puppy last April before his first birthday. I downloaded a copy of their policy and almost immediately I wanted to cancel because there is two pages of things they DON'T cover and a small paragraph of what they do cover. I called to cancel and I allowed the rep on the other end of the phone to talk me into keeping the policy; BIG MISTAKE!!! Just this past Christmas Eve my dog was attacked by another dog, it warranted me bringing him to the ER for stitches. I called Trupanion before I went there and the rep told me an accident like this would be covered. I completed the form and faxed it over the next business day after the holiday. The total of the claim was about $200. This was my first claim with them and I was impressed because I got an email rather quickly saying they were reviewing my claim. I actually thought everything was going to be smooth. About a day or two later I get an email from them saying my claim was denied because my dog is not neutered. Are you kidding me? I called and tried to have the claim appealed because my dog was not at fault and they claim they had the "Senior Underwriters" review it and there was no way they could cover this. Their logic is your pet needs to be fixed BEFORE they are a year old. This is something that was not explained to me when I signed him up about two weeks before his first birthday, and one of the questions they ask upon signin

I enrolled my dog in Healthy Paws after I got burned by the last insurance company I was dealing with. I have to admit I was a little skeptical because the company is fairly new and I did not want to be taken in again. Every time I called with any type of questions that I had someone was always there to answer and make sure I completely understood the answers. I have only been with them since January so my coverage is still new. Two days ago my dog got sick, he was pooping and throwing up all over the place. I called his local vet and the Dr. was out at a conference until Friday, so they recommended I take him the the ER, I hesitated because I knew that taking him to the ER would run me a couple hundred bucks. So before I left I called Healthy Paws and right away someone answered the phone. I wanted to make sure that the visit would be covered. They told me exactly what would be covered and they even faxed the claim form directly over the the Animal Hospital for them to fill out. So, after an examination, some blood work and medication it turned out my dog has pancreatitis which is really painful for him. I got the bill at the end of the visit and it was over $500. The next day I faxed the claim over to them first thing in the morning and since this was my first claim I also included his records from his normal Vet. After I faxed it I called them to see if they received it and they confirmed that they did and also told me the first claim usually takes the

Claim process is more burdensome than other agencies, less is covered and cost is high. Payment is quick when (and IF) claim is approved and processed

Submitted claim was processed quickly & correctly. I had Trupanion's payment before the charges came due on my credit card!

Submitted claim was processed quickly & correctly. I had Trupanion's payment before the charges came due on my credit card!

Pets Best insurance allowed me to provide excellent care for Woody, my 17 year-old border collie mix. Thanks to Pets Best for giving us extra time.

Only issue I had was that it seemed to take longer than I expected after submission of the claim to reimburse me for services. Other than that, I have been satisfied with the services provided.

We had insurance through another company in the past, and when the time came to file a claim it was so confusing that we didn't even bother With Trupanion it was simple, and we knew exactly what to expect. We never would have been able to afford the emergency surgery on out dog without it! I'm so thankful my good friend, and Trupanion employee Nicole told me about it!