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very good

This insurance has met all our expectations . The service is very good and the claims are paid promptly. The service is all good.

After years of having (and not using) pet insurance, I wasn't sure it was worth the cost. Now that our dog is facing some health issues, I'm so glad we have it and impressed by how easily and quickly we have been reimbursed.

I don't know what has changed sense last year but I love it. It used to take almost the whole 30days to get Reimbursed on a claim but lately it’s has been a week or shorter. Keep up the great work !!!!!!

Very Helpful and Prompt Service I gave you tens on Customer Service and Ease of claim rating, but my computer doesn't seem to want to take the information.

When I adopted Sadie, she had incredible anxiety issues from the places she'd been before the shelter rescued her. Because the coverage under the wellness plan, I was able to include many visits with our vet and medication to get her to a happier place. The services would've been outside of my budget without this coverage. I never had any issues with my claims and they were all paid in a timely manner. Sadie is a very happy dog and we are grateful for your help in getting her there!

Increase in cost of next year's premiums are outrageous.

We recently submitted a bulk of claims for our pets. My procrastination for submitting them was mostly because the last time I submitted claims it seemed a bit cumbersome. But, I sat down this past weekend and went to the Healthy Paws web portal where I noticed the process appeared very streamlined. I scanned in all of our receipts and sent them off as claims. I was fully prepared to be contacted for more information and/or to process each claim individually rather than in bulk. You can't imagine my surprise, relief, and gratitude when I started getting emails that claims representatives had taken each request and created individual claims for me! Not only that, but they were being processed and completed within days of their submission! Everyone seems spread thin these days just trying to get thru each day between work, home and taking care of these wonderful pets that share our lives, so all of this work by the claims department was such a blessing. I nearly cried when emails came back so quickly and each had been processed and reimbursement checks were being issued. Now that we know how easy and streamlined the web portal is, we will be able to scan and file our claims as incidents arise instead of letting them build up for a single submission. Healthy Paws has truly shown it is committed to helping us provide the best healthcare for our pups.

Perfect vet insurance

I usually submit several claims at a time and every time only about half are ever acknowledged. I emailed a couple months ago to ask a question about this and the agent was exceptionally rude. I like this service overall but the claims processing needs to be fixed and it should have an app platform to submit claims.