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Efficient and customer friendly

Hartville has been a lifesaver this year!!! One dog needed CCL surgery this year and Hartville was very responsive with answering questions as well as providing updates for his multiple claims. Our other dog needed to start allergy treatments this year and has needed multiple appointments before staring her on allergy injections. Hartville has been quick to cover all claims that have been submitted and followed up with our vet clinic if they had questions.

Easy and convenient, so glad we chose you for pet insurance for our fur baby! Def better then the previous insurance we had for our last girl that has passed.

Submitting claims for Neptune has been super easy. Just be sure you get the diagnose & the right wording from your vet & you should be good to go :)

Claim review period is a little long, however customer service representatives are extremely friendly and helpful.

Wellness plan claim worked out perfectly. Everything the wellness plan covers was needed. Everything my puppy needed matched up to the coverage as well. Thank you!

Excelent insurance coverage for price. Tha wait time for payout is far too long. I had occasion to pay $900 to the vet. Had to wait 3 to 4 weeks for payment. I can see this wait time causing real hardship for families

I really like this insurance but I think it takes way too long to get reimbursed. I've had claims pending for almost a month.

Upset with denial of x-ray and check ups if covered.

Nationwide Pet Insurance is a must for any pet owner! I have the Whole Pet With Wellness on two of my pets and it has been so comforting to know that anything that comes up is covered, from checkups to dental care and more. We have two cats with asthma and one who just had to have extensive dental work. I love that budgetary constraints are a non-issue because of the insurance so we can always make sure that anything they need is taken care of and we can get them the best care possible! Claims are super easy to submit and always processed before the credit card bill is due.