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Claims have been handled quickly and with full explanation of payment amounts

After cancelling VPI pet insurance, Pets Best was a breath of fresh air! Filing VPI's claim forms and figuring out what they covered and didnt cover (emphasis on "didn't) was SO stressful! Going through an illness or traumatic injury with your beloved pet is stressful enough. I spent too much time on the phone with VPI representatives and trying to decipher the reimbursement statements - time better spent tending to my sick or injured pet. Don't be fooled just because VPI is the first company to come up when you search for pet insurance. Their policy is confusing and they pay according to an outdated payment schedule. Stay away! Switching to Pets Best was the best decision I ever made. No hassle, no worries, easy claim forms and quick direct deposit (if you choose) for reimbursement. I spent too many sleepless nights worrying about vet bills with VPI. With Pets Best, me and my furry children sleep like babies!!!!!

Very happy, I recieved my reimbursement with in two weeks

Very happy, I recieved my reimbursement with in two weeks

I have had a couple of claims with my dogs (I have 3 samoyeds) and some have been denied for obvious reasons. I understand this is a business also and pre existing issues are not considered. I just recently had my youngest samoyed who is 4 years old diagnosed with Addison's disease which is an adrenel gland disorder. It took them about 5 days for review and processing and the reimbursement was deposited with 2-3 days after that. This is a lifetime disease but not as costly as other diseases so I know that they will pay for any issues that may arise for this claim. I was relieved to know that the insurance would be there for me when needed.

Trupanion has been great for us. They did a preauthorization for our Cat's operation and have taken care of all the follow up. They have saved us over $500!

Trupanion has been great for us. They did a preauthorization for our Cat's operation and have taken care of all the follow up. They have saved us over $500!

Darcy is my 8 month old Rhodesian Ridgeback who started his young career in the show ring. He was doing great, but seemed to have a slight limp when he played too hard. At first we thought he was going through growing pains; but after taking him to a vet we found out he had a problem with his right front elbow.We then took him to another vet specialist and had a CT scan done.The worst was confirmed ununited anconeal process and medial coronoid process; and he needs an operation. Thank God that we took out insurance with Trupanion. They have been supportive and quick at returning our refund. it was the first time I took out insurance and won't be the last. You never know when you will have problems with your pet and you sure don't want to put down a loved one.

Darcy is my 8 month old Rhodesian Ridgeback who started his young career in the show ring. He was doing great, but seemed to have a slight limp when he played too hard. At first we thought he was going through growing pains; but after taking him to a vet we found out he had a problem with his right front elbow.We then took him to another vet specialist and had a CT scan done.The worst was confirmed ununited anconeal process and medial coronoid process; and he needs an operation. Thank God that we took out insurance with Trupanion. They have been supportive and quick at returning our refund. it was the first time I took out insurance and won't be the last. You never know when you will have problems with your pet and you sure don't want to put down a loved one.

They've paid all of my claims so far and paid close to the claimed amount. Some parts of the claims were not covered, but nothing major.