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Very pleasurable to deal with,no major issues. They have as of today processed all claims quite fast and paid exactly as described in the policy.

Very pleasurable to deal with,no major issues. They have as of today processed all claims quite fast and paid exactly as described in the policy.

Embrace is very easy to file a claim with. I keep a form in my office and bring it with me to each vet's visit. However, I do feel I pay a substantial amount to have this insurance, yet it doesn't cover everything such as medicine they give the pet at the vet's office, or dental problems. Not this particular claim, for my dog's corneal abrasion, but my dog had a bleeding from her sinus tract and I took her to the vet and it was not covered as they "suspected" it was a tooth problem. I just don't think that is right! She still had a problem and it wasn't even determined if it was from her tooth as she didn't have it pulled. It could have just been an abscess

I'm continually impressed with their coverage, timeliness in response and communication. I get emails when claims have been received, when a check is going out, and a pdf of the reimbursement detail. If I have a question someone gets back to me with 24 hours. Health insurance may seem silly for a pet but they can cost as much as a human to treat (or more). The financial advantage of pet insurance has far outweighed the premium cost.

We have been extremely pleased with Embrace. From day one, timely emails have kept us posted on the whereabouts of our claims....and there haven't been any surprises as far as denials. Thank you!

I signed up for ASPCA Pet Insurance in October 2011, "just in case." I have a healthy 2 year old goldendoodle named Coconut. Well, over Christmas Coconut got terribly sick - vomiting, diahhrea, the works. It was really scary. Because it was the holiday and her condition was so bad, they wanted to keep her overnight at the vet. Of course I wanted to do what was best for Coco, but goodness I was scared about the bill! It was such an unexpected expense to have at Christmas, which is already a time of year for spending lots of $$ The bill was about $700 and I got over $400 back from ASPCA (it would have been more but I had to cover the deductible). I was SO grateful for the insurance, it really helped. And thank goodness, Coco is back to her bouncy self!

The customer service representatives are very knowledgeable and responsive via email to my questions about renewing my policy and claims I have submitted. I have the wellness plan (maximum $200) and the accident/illness plan (maximum $5,000, $500 deductible, 20% copay), and this renewal period I added the dental plan (maximum $400). There is no penalty to add and delete the dental plan from year to year as needed, which is nice. I just received notice that my recent accident claim has been processed and a reimbursement check is in the mail.

We have two dogs and have had pet insurance for almost 4 years. We have had Pets Best for the past two years and like it much better than VPI. The reason we like this one more is that the emergency coverage is more up front with the 80/20 plan. What got covered with VPI was never very clear to us. With Pets Best, we always know that we will get some of our bill payment back. The only downside is that the plans we have Pets best cost more than the ones we had with VPI, but I would rather pay a little more every month for the peace of mind I get knowing we are definetly covered with Pets Best. The customer service with Pets Best is also excellent! We normally get repaid very quickly and I like the direct deposit option.

I have a black long-haired, mixed breed cat named Twack. He had been having repiratory symptoms which are requiring various treatments and tests to resolve. Other than that he is very healthy. Trupanion let me know the status of my claim during the entire process. They called to check in with me and were very helpful with any questions I had. They have covered and are covering every service that has to do with Twack's repiratory symptoms. I am very grateful.

I have a black long-haired, mixed breed cat named Twack. He had been having repiratory symptoms which are requiring various treatments and tests to resolve. Other than that he is very healthy. Trupanion let me know the status of my claim during the entire process. They called to check in with me and were very helpful with any questions I had. They have covered and are covering every service that has to do with Twack's repiratory symptoms. I am very grateful.