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I enrolled my dog in Healthy Paws after I got burned by the last insurance company I was dealing with. I have to admit I was a little skeptical because the company is fairly new and I did not want to be taken in again. Every time I called with any type of questions that I had someone was always there to answer and make sure I completely understood the answers. I have only been with them since January so my coverage is still new. Two days ago my dog got sick, he was pooping and throwing up all over the place. I called his local vet and the Dr. was out at a conference until Friday, so they recommended I take him the the ER, I hesitated because I knew that taking him to the ER would run me a couple hundred bucks. So before I left I called Healthy Paws and right away someone answered the phone. I wanted to make sure that the visit would be covered. They told me exactly what would be covered and they even faxed the claim form directly over the the Animal Hospital for them to fill out. So, after an examination, some blood work and medication it turned out my dog has pancreatitis which is really painful for him. I got the bill at the end of the visit and it was over $500. The next day I faxed the claim over to them first thing in the morning and since this was my first claim I also included his records from his normal Vet. After I faxed it I called them to see if they received it and they confirmed that they did and also told me the first claim usually takes the

Claim process is more burdensome than other agencies, less is covered and cost is high. Payment is quick when (and IF) claim is approved and processed

Submitted claim was processed quickly & correctly. I had Trupanion's payment before the charges came due on my credit card!

Submitted claim was processed quickly & correctly. I had Trupanion's payment before the charges came due on my credit card!

Pets Best insurance allowed me to provide excellent care for Woody, my 17 year-old border collie mix. Thanks to Pets Best for giving us extra time.

Only issue I had was that it seemed to take longer than I expected after submission of the claim to reimburse me for services. Other than that, I have been satisfied with the services provided.

We had insurance through another company in the past, and when the time came to file a claim it was so confusing that we didn't even bother With Trupanion it was simple, and we knew exactly what to expect. We never would have been able to afford the emergency surgery on out dog without it! I'm so thankful my good friend, and Trupanion employee Nicole told me about it!

We had insurance through another company in the past, and when the time came to file a claim it was so confusing that we didn't even bother With Trupanion it was simple, and we knew exactly what to expect. We never would have been able to afford the emergency surgery on out dog without it! I'm so thankful my good friend, and Trupanion employee Nicole told me about it!

I have 2 dogs who have been happy Trupanion clients for a few years now. One has an ongoing Dermatitis issue. I have never been denied repayment for his care and medicine. I am impressed with how quickly I'm reimbursed. I have also received prompt answers to a few questions I have inquired on via email. I have found Trupanion to be a an honest company who cares about the animals they insure and I plan to always have the security it provides for me. I love my animals so I'm going to keep giving them the best of care and this insurance company is the one I choose to help me achieve this.

I have 2 dogs who have been happy Trupanion clients for a few years now. One has an ongoing Dermatitis issue. I have never been denied repayment for his care and medicine. I am impressed with how quickly I'm reimbursed. I have also received prompt answers to a few questions I have inquired on via email. I have found Trupanion to be a an honest company who cares about the animals they insure and I plan to always have the security it provides for me. I love my animals so I'm going to keep giving them the best of care and this insurance company is the one I choose to help me achieve this.