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My yorkie, Samson, developed a very serious case of Pancreatitis and was hospitalized for 10 days. He had to have a number of expensive medical tests and proceedures before he began to improve. Since i was a new client with Trupanion, I didn't know what to expect. My previous experience with other pet insurance companies was not very positive and I anticipated problems with the claims I submitted. I was very pleasantly surprised, Trupanion Insurance kept their commitments and reinbursed my claims without any hesitation. I found the entire process very sofisticated and efficient and the turnaround time was quick. Their policy was very easy to understand was straight forward regarding what was was not covered. No small print of ambiguous language.I would and do recommend Trupanion to all friends and family.

The response time was a little slower than we expected, but once I reached out to Embrace, the communication was quite good with quick responses to my questions. The whole process from our dog getting ill to my getting a reimbursement was about a month, which isn't a bad turnaround in my opinion. The insurance covered everything, as expected, and once the claim was submitted it was really very easy.

Submitted 2 claims. They were processed and paid within 2-3 days! Outstanding service - kept us updated via email along the way.

Submitted 2 claims. They were processed and paid within 2-3 days! Outstanding service - kept us updated via email along the way.

When my dog, Hannah, was diagnosed w/ Disseminated Valley Fever and Intra-abdominal Actinomyces, I was stunned. There was no doubt that I would do everything possible to save this dog again; once from the euthanized list at the County Pound, and now this. Having Trupanion enables me to be more stress free during all of Hannah's treatments - infusions, MRIs, numerous blood work panels. Sara, our 'case manager' has been available for any questions and encouragement. The payments have been prompt and so appreciated. I can have the best treatment for Hannah without any additional worries.

When my dog, Hannah, was diagnosed w/ Disseminated Valley Fever and Intra-abdominal Actinomyces, I was stunned. There was no doubt that I would do everything possible to save this dog again; once from the euthanized list at the County Pound, and now this. Having Trupanion enables me to be more stress free during all of Hannah's treatments - infusions, MRIs, numerous blood work panels. Sara, our 'case manager' has been available for any questions and encouragement. The payments have been prompt and so appreciated. I can have the best treatment for Hannah without any additional worries.

I am very pleased with Healthy Paws. I did extensive research on the various pet insurance companies out there. I ended up with choosing Healthy Paws and I am so glad I did. Here are the things I like about this insurance: 1. Excellent customer service 2. Claims are easy to process 3. Fast reimbursements 4. Affordable plan 5. True to their word Here's my story... My dachshund recently had spine surgery for a herniated disc. I never filed a claim and Meredith walked me through it. She reassured me and was very understanding in what I was going through. The first claim took a little longer because they had to review all medical records of my dog. Meredith called all the hospitals that my dog visited since he was a puppy. Got all the records. I did not have to do a thing. Within a few days, I got an email letting me know that my reimbursement was coming in the mail! The second claim was for the surgery. Within 2 days, I got an email saying the check was coming soon...again! WOW! Service is excellent! I had nothing but superb customer service from the staff at Healthy Paws. They called and emailed me throughout my dog's surgery and recovery. They wanted to make sure I got my claims in and that my dog was recovering. Today, I got an email from the manager asking me how my dog was doing and wanted to wish him a quick recovery! Amazing service! I highly recommend Healthy Paws to all my friends and family. (Quick tip: send your pet's medical records to Health P

My one year old dog came from rescue. I had taken him to my vet within 48 hours as required by rescue. Embrace has refused coverage for ONE YEAR on the following: anything related to vomiting, skin conditions and worms ... their reasoning - my rescue dog was treated by my vet for those ... well, he's a rescue, he was found living in a barn, standing in his own urine for almost 12 months! So yeah, I have taken this VERY personal because I have tried to do right by and for my dog ... how dare they and I will tell anyone I can to avoid embrace, especially if you've got a rescue.

I'm so happy with Trupanion! They are wonderful, handled my claim so fast and were so nice.

I'm so happy with Trupanion! They are wonderful, handled my claim so fast and were so nice.