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Though I've had good coverage with another pet insurance company, at the urging of my vet, I recently switched to Pets Best. As fate would have it, my youngest, healthiest little girl was rushed to the emergency room on death's doorstep just 3 weeks later with a blood disorder and Endocarditis. Thanks to the excellent works of CSU Vet Hospital she pulled through. But because my claim was so close to the start date of the policy, Pets Best denied my initial claim. I pulled together the paperwork they requested, and explained to them that I've always carried insurance on my dogs in my appeal. It is with pleasure, and relief, that they realized I was submitting a legitimate claim and approved it right away. I give Pets Best an 8 for good online forms and phone reps, and paying on the claim. They lost a couple of points on the appeal hassle, but they made good and I appreciated the opportunity to explain my side of the issue. I hope to never have to put in a claim again, but I will be maintaining my Pets Best Insurance because it's a really good idea. And maybe if there is a next time, they'll get a full 10! ;-)

This is my second time using Pets Best. They insured my silky terrier, Kacie, for many years until he passed away at age 15. Pets Best now insures Shawn, my 6 month old silky terrier. They pay claims quickly and without error. Keep up the good work Pets Best.

Always focused on customer service, this company exceeds expectations.

the manager I dealt with was wonderful. very efficient and caring of customer satisfaction

the manager I dealt with was wonderful. very efficient and caring of customer satisfaction

My new Great Dane puppy came down with Pnemonia and needed blood work, x-rays, antibiotics. I submitted my claim to Healthy Paws and was not only surprised at how fast my reimbursement check arrived ( one week) but I also received an email from Healthy Paws asking how my dog was and wishing him a speedy recovery! I thought that was amazing but 2 weeks later my dog was attacked by another dog at the park and I had to repeat the entire process from Vet visit to submitting another claim and to my surprise I received my reimbursement check within 1 week along with another follow up email checking on my dog. Healthy Paws is affordable, quick and amazing! I highly recommend them!

I was so skeptical about pet insurance and spent quite some time researching options. I finally decided on Embrace and submitted my first claim in my second year of coverage. I was expecting a denial or them not covering everything based on some hidden clause, but no! I was reimbursed exactly as promised and while the claim took a bit long to process, they were very responsive to questions. I'm very impressed.

Have patience and complete the process.

The claim was dealt with in a very timely manner.

The claim was dealt with in a very timely manner.