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My dog broke her tooth. I looked at my policy which said advance permission was needed for any dental issues. So, I called Embrace, and they said to take go ahead and take her to the vet. The vet recommended a cap on the tooth since it was a canine and dangerous to extract. I submitted the claim to Embrace, who came back to me 3 or 4 times asking for more paperwork. Then refused to pay.

I have a 4 1\2 year old Labradoodle. She tore her cruciate ligament on the left leg last year and needed a TPLO surgery. The vet bill was $3000. Since I had already met my deductible, Pets Best covered all of the bill except for my 20%. She had to undergo the same surgery this month on the other leg and Pets Best covered the surgery again. I file the claims electronically and usually have my money direct deposited within one week.

So far Trupanion has been GREAT - prompt, thorough and efficient providing exactly what they offer.Hope it continues thru Feebi's cancer treatment.

So far Trupanion has been GREAT - prompt, thorough and efficient providing exactly what they offer.Hope it continues thru Feebi's cancer treatment.

Although I could not be fully reimbursed for my claim (since it was a pre-existing condition), I greatly appreciate the time and effor Embrace put into reviewing it. I was updated frequently and reimbursed part of my Wellness credit.

My dog has been sick 2 times in his little 3 years of life. Trupanion has been there when needed and no complications. You don't always think straight when you dog is sick. You just want him better. Trupanion has been there, thank you.

My dog has been sick 2 times in his little 3 years of life. Trupanion has been there when needed and no complications. You don't always think straight when you dog is sick. You just want him better. Trupanion has been there, thank you.

My dog was diagnosed with a pancreatic tumor (insulinoma) which had potentially spread to her liver. It was a relief to be able to agree to surgery without having to stress over the cost. The surgery went great and my pooch is acting about 3 years younger thanks to all the diseased tissue being removed. Embrace reps contacted me as soon as they received my claim forms to inform me of the timeline and process. They then emailed me when my claim had been resolved with an extremely clear explanation of how the amount was determined. If only my insurance was so easy to deal with and understand.

We have a yellow lab and have insured her with Trupanion right from the beginning. We questioned the value of pet insurance and worried it was a waste of money but soon discovered it was the only option. Our first bill was $1200 and we received over $900 back. Our puppy was healthy and so was our bank account. We will never think twice about insuring our pets and would highly recommend Trupanion for their efficiency, their compassion and their great customer service!

We have a yellow lab and have insured her with Trupanion right from the beginning. We questioned the value of pet insurance and worried it was a waste of money but soon discovered it was the only option. Our first bill was $1200 and we received over $900 back. Our puppy was healthy and so was our bank account. We will never think twice about insuring our pets and would highly recommend Trupanion for their efficiency, their compassion and their great customer service!