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After going on vacation and leaving my dog Maggie with a neighbor, I came home to a sick dog. She had diahhrea and was very lathargic. We took her to the vet and she x-rays and an ultra. She also needed to stay overnight at the vet to be on intravenous. As you can imagine, the bill was huge. Luckily, my dog was diagnosed and cured. She had pancreatitis. At least it paid for a good potion of the bill.

My 2 year old Coon Hound Mix, Tasha, developed a growth on her side. I took her into my vet on Monday April 13th, I filed the claim on-line that evening, by Wednesday the claim was already processed! Tasha then had the growth removed on Friday April 13th. I filed that claim on-line Monday evening April 16th. When I got home today the 17th it was already processed! Paid at 80%! I would highly recommend Pets Best Insurance to everyone!

I have had another pet insurance many years ago and found it to be substandard to PETS BEST which I have covered my 4 dogs (furchildren) for the past four years. All and all, I do not think that I without this insurance would have been able to treat anyone of them for life threating diseases/illnesses. Renal Failure for my Weimaraner, HGE for my Rat Terrier & know potential testing for Laryngeal Paralysis secondary to pneumonia. All within one years time. The out of pocket cost would have never been able for me to afford with out this wonderful insurance! The customer care represensative are caring, patient and ever so helpful and compassionate. They are always try to help and empathize which is very important to people in a crisis situation with their beloved pets. I am just blessed to be able to afford this insurance irregardless that I am on SSDI, but I have always made sure "my kids" were ALWAYS covered!! They are my loves and my life that make my life worth living!

I've been an Embrace customer for the last several years and have been very pleased with their insurance options and customer service. Claims have always been paid promptly. For about $30 a month, I get excellent coverage. I highly recommend this company to anyone who is considering pet insurance for their companion animal(s).

I had been very satisified with Embrace until I received this last group of claims. The process was very slow. First I thought it was attributed to a software conversion. Which is reasonable to take some delay. Now today after requesting the status on outdated claims, which is unlike Embrace, I find out I have a new processor. My pup who has hip hysplasia -- I am told only 1/2 of the treatment will be paid for -- ONE leg -- pretty ridiculous -- why, the other is rehabilitated -- hugh? I am at a pause since this is so unlike Embrace. My pup goes for hydro therapy covered by the policy -- yet -- they will cover 1 leg -- I can't help 2 legs are in the hydro treadmill. Then when I asked to speak to a supervisor I was put on hold for a long period of time and no one came back to the phone.

Thankfully we have Embrace Pet Insurance and our pup has hip dysplasia. He has had surgery and extensive rehab. Embrace has been beyond MARVELOUS with covering the care our little guy needs. They pay claims very prompt and the customer service is fabulous. Every person I have encountered at Embrace is geniune and caring. Embrace is Simple the VERY BEST!

(Hope you get to read my true feelings.) When it comes time to pay claims, they hold back. Customer service also becomes poor when there is a problem. Pet Best is not the best and does not try to satisfy their customers. I am very dissatified and they didn't try to rectify the problem nor even cared dispite the words that came out of their deceitful mouth. They have lost a customer. Don't waste your time trying to appeal because they will not change their mind. Look else where for insurance. Best of luck. Beware: There are other deceitful companies out there.

I would rate ASPCA higher if they reimbursed a greater percentage of the bill. I have two vets who charge at or below competitive standard rates in a tri-county area and ASPCA claimed that their charges were high in comparison to other vets. Therefore, I did not get a full reimbursement. My past pet insurance company never questioned the bill and paid 100% - but, my premium was substantially higher. And, I have encouraged ASPCA to consider chiropractic adjustments as it has been proven this treatment is a viable precursor to invasive and expensive surgery. I do have concerns after reading other reviews about pre-existing conditions. With that said, I have found that ASPCA has excellent customer service, they are open to suggestions and take the time to answer my questions. I will do a comparative study of other pet insurance companies when I am up for renewal (as I always do, regardless of insurance companies) and if some of these issues are addressed, I will stay with ASPCA.

I had a male boxer and he was having some health problems, as boxers do. I looked for insurance for him and at the time only VPI was available. It was the WORST experience of my life! How they broke down their payout was impossible to figure out and when I really needed them when he developed a heart problem they would not coverany of it. They decided to change their policy despite the fact that I began my policy before their breed specific exclusions. Sadly, my boxer baby passed away, but we decided to get another one. This time the number of pet insurance companies was huge and I really researched the best company for our new addition. Embrace has been wonderful and beyond helpful. You cannot find better customer service!!! Thankfully our new boxer hasn't ha any health problems yet, but if he does it is great peace of mind having embraces coverage!

I have filed multiple claims with Embrace for my mischievous little dog and overall, it's been a great experience. The claims process is simple and Embrace staff is very responsive. They always send prompt emailed receipt confirmations, status updates, and even simple assurances that a claim is still in process if it's taking slightly longer than usual. Which has only happened once - and even then, everything was settled within one month. To be fair, it's the only pet insurance company I've used, but I haven't considered switching. I would recommend Embrace to anybody interested in pet insurance.