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Trupanion exhibits the ultimate in professional customer service.They keep us posted via E-mail on every step of the claim process.This process is simple and qualified payments are made promptly.

My vet's office submitted the claims for me and I immediately received email notifications of the processing and the breakdown of the reimbursement. Check arrived (with the breakdown of the bills and reimbursement) very promptly. I highly recommend.

My vet's office submitted the claims for me and I immediately received email notifications of the processing and the breakdown of the reimbursement. Check arrived (with the breakdown of the bills and reimbursement) very promptly. I highly recommend.

Glad we bought pet insurance with Embrace. Great company with good employees. It may have taken much longer for our claim, but Embrace kept me updated. I never felt ignored by customer service. Good company

After multiple claim I just got a "Premium Adjustment Notice" from Trupanion. I assumed, of course, that my premium would go up as a result of my recent claims. Instead, my premium went down!!! Never expected that!

After multiple claim I just got a "Premium Adjustment Notice" from Trupanion. I assumed, of course, that my premium would go up as a result of my recent claims. Instead, my premium went down!!! Never expected that!

Medication and tests can get expensive, especially with a large breed, which we have. Trupanion has allowed us to give our dog medical treatment that would have otherwise been a daunting expense.

Medication and tests can get expensive, especially with a large breed, which we have. Trupanion has allowed us to give our dog medical treatment that would have otherwise been a daunting expense.

Having had pet insurance 10 years ago, we were skeptical of jumping in again. But having 7 dogs (yes, 7) we figured why not try it - esp since our 9 yr old Bernese Mountain Dog just went through a $10k+ back surgery and we paid out of pocket for it. Had we been insured with Embrace, we would have only paid about $2k for it. Since insuring our eligible dogs, one of our guys was diagnosed with mast cell cancer and Embrace has been a godsend. Suffice it to say, we are demanding people and I own a small business so I know from customer service and delivering on what I promise - Embrace has it down and I'd recommend them to anyone.

I knew having a giant dog would pose severe financial constraints if anything ever happened to my Oliver. As a pet lover, I too want to keep my baby healthy as long as possible. My question to myself; Did I want to put my beloved pet "to sleep" only because of an issue of money? I was faced with that choice when Oliver tore his ACL, and ASPCA helped me provide the veterainary care needed: major orthopedic surgery and alot of followup care and meds. I've had this insurance for 4 years and 2 of those years the insurance has definitely paid for itself. Customer service staff has been extremely helpful with my or vet's questions, and payment in timely manner when all documents provided. Yes the plan only pays 80%, but the peace of mind it offers far outways my financial contribution. Just wish they would offer pre-existing condition with policy w/pet that has been with the plan. Will I continue the plan for Oliver and would I purchase plan for future animals? Absolutely!