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My 3 year old havanese was sick and needed lots of tests and treatments. we were devastated but the trupanion insurance was very sensitive and efficent in proccessing our claims.Would highly recomend to anyone

My 3 year old havanese was sick and needed lots of tests and treatments. we were devastated but the trupanion insurance was very sensitive and efficent in proccessing our claims.Would highly recomend to anyone

I submitted a claim for the vaccinations reimbursement and dental care and received the check within weeks. The customer service is impeccable and they always follow up. Excellent!

Staff is always on top of letting you know what is going on even if its just a quick email to let you know that they are a bit backlogged with reviewing cases. Staff is quick to email back with answers to any questions you have.

While I appreciate having the insurance for my dog - and I really do - I have some issues. One is the customer service: they're mostly good, but they're also a bit rude. The other, very key issue, I have is their definition of a pre-existing condition. By their definition a pre-existing condition is something that occurred in any billing year that is not this year. So, for example, our dog has epilepsy. Her first seizure was in 2010. She was officially diagnosed in 2011. Because her first seizure was in a previous billing cycle, the epilepsy counts as a pre-existing condition and they won't cover ANYTHING related to the epilepsy - and that includes the daily dose of phenobarbital she takes. I really like what they're doing, and I really hate their idea of what is pre-existing. That said, they're the best pet insurance out there.

Abby, my dog, was found to have inflammatory bowel disease. It took many tests and vet visits and Embrace helped Abby and I get through all of this so Abby is a happy and vibrate dog now! Without an excellent primary care vet and a internal medicine specialist's care, Abby's disease wouldn't be found but that takes resources and Embrace was there to help us do that. I have been very happy with their caring messages and financial reimbursement for her care. Couldn't have done it without them! Abby says thank you too!

I was not happy with my claim payment

I HAVE 3 RESCUE DOGS AND THIS IS MY FIRST TIME INSURING ANYDOGS, EMBRACE WAS VERY EASY TO WORK WITH AND VERY HELPFUL ALWAYS SPOKE TO A HUMAN WHEN I CALLED NOT A TAPE AND THEY WERE VERY PROMPT WITH MY CLAIMS. I HAVE ALREADY RECOMMENDED EMBRACE TO MY NEIGHBORS AND FRIENDS WITH DOGS.

I signed up for Healthy Paws this past January for my dog, Tre. I am so glad I did. In late March, he was acting funny. Running around and trying to sit down, but couldn't. Then he would try to lay down and would get right back up. He was pacing and panting extremely hard. Since it was after hours, my regular vet was closed. We headed straight for the E-Vet. They did a physical exam which showed there was definite abdominal pain. After xrays & bloodwork came back normal, he stayed overnight so they could monitor him. An ultrasound in the morning also came back normal. Honestly, my whole experience was scary, but the fact that I didn't have to worry about the amount it was going to be was a huge relief. The fact that they sent a follow up email a week later asking how my pup was doing was a nice personal touch!

Our bulldog puppy was having continual bladder problems (crystals to be exact). It was so bad she ended up going to the Ontario Veterinary College. Trupanion was fantastic! They paid every insurable claim within days of the claim being made.