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I really love this company. They obviously care about their customers: animal and human. When I recently submitted claims they followed up to let me know they were being reviewed and that it may take a few weeks due to recent volume. After the claim check was sent, they followed up to make sure I got it. I did not, but they contacted me (rather than me having to hound them) which was impressive. They quickly issued a new check which I received within a few days. The check was exactly the amount I expected.I know the names of the employees at Embrace and they know mine.

I submitted a claim because my 1.5 yo dog was gaining weight, they took forever to process and then deny the claim because they claim it existed prior to coverage. What geniuses, she was a growing puppy and thats why she was gaining weight! Thats normal!

I'm very happy happy wiyh this policy and I recommend it to others

Best Customer Service. Best Claims process from start to finish (payment deposited directly into my checking account). Unfortunately I have had to submit many claims for my 12 year old Bichon. The good news is that the speed of the claims process has improved from good to great - practically lightening speed. Normally I am very cautious about recommending products and services. However, I feel very comfortable in recommending this company without reservation.

I see all these good reviews and wonder why I have not received the same kind of customer service others have???? This is my first year of purchasing Embrace for a great dane puppy who is in excellent condition, according to the vet. It took so much hassle for me to get the 6 month orthopedic waiver removed as I had to keep asking. Then I had to email 3 times to get word on a claim that should have been handled ONE MONTH AGO. And never an apology either.

We are glad we have Embrace Pet insurance. We got a new puppy and since we live in Alaska and we love being in the out doors we decided to get pet insurance. We were glad because our black lab got a intestinal blockage. Embrace has good coverage and well worth the money. They paid what they said they would pay and we are thankful we have this insurance.

Good response time on confirming receipt of claims. Some claims are processed sooner than others (2-3 weeks vs. 3+ weeks), but overall seems acceptable.

I have had pet insurance for my Yorkshire Terrier since he was a puppy. Sometimes I wonder if I would have been better off putting the money in a savings account and how great the service would be if something did happen. I put in my first claim last month and I was happily surprised. Trupanion treated the claim sincerely as they were trying to help me and my pet. I did not get any skeptical questioning and the claim was processed quick and easily. It was very reassuring to know that it does work like it says it does and heaven forbid something bigger goes wrong I will have coverage. I hear of my friends and their giant vet bills thousands of dollars and I have peace of mind that most of mine will be covered if needed. Great service so far and pleasently surprised.

I have had pet insurance for my Yorkshire Terrier since he was a puppy. Sometimes I wonder if I would have been better off putting the money in a savings account and how great the service would be if something did happen. I put in my first claim last month and I was happily surprised. Trupanion treated the claim sincerely as they were trying to help me and my pet. I did not get any skeptical questioning and the claim was processed quick and easily. It was very reassuring to know that it does work like it says it does and heaven forbid something bigger goes wrong I will have coverage. I hear of my friends and their giant vet bills thousands of dollars and I have peace of mind that most of mine will be covered if needed. Great service so far and pleasently surprised.

There was a problem receiving my checks. Too much time elapsed between my vet visits and receiving the checks. After my veterinarian spoke to the insurance company, the issue was resolved. This delay was not to my pets best interest or mine.