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When we were planning on getting a new puppy, I researched pet insurances immediately. I figured after all the possible trouble that a puppy can get in to, I wanted to have the insurance just in case.....unfortuneately we needed to file our first claim about a month ago. Our girl, Landry, was working on a bone and a piece broke off. She swallowed the piece lightening quick and I could not retrieve it. Less than 24 hrs later, she was vomiting repeatedly and very lethargic. She then went to our regular vet, x-rays, medicines, a two night stay over at the vet, bland diet, and still would retch and vomit out of the blue. By the way, the bone was never found in x-rays, even though we saw her consume it and no one saw it come out anywhere!!! She then had an endoscopy at another vet and was on medicine and prescription food for over a month. That's when we filed the first claims to Healthy Paws. They were so professional from the start. I actually spoke to an owner with my first phone call in reseaching them! They followed up with emails when any paperwork was submitted and after a few weeks, the checks were in the mail! Their customer service dept. continued to follow up with an email, expressing their well wishes and asking for a picture too! I tell everyone to get this insurance! They do what they claim and you won't be disappointed if you ever have to use it! Hopefully it won't be too frequent! P.S. No more bones for Landry! EVER! Tough lesson learned. Than

I have had this insurance for almost two years now and I have nothing bad to say. I love the great customer service and the personal emails (even if they are computer generated). The claim did take a but longer to process this time compared to previous ones. My only disappointment would be that I was unaware that I didn't have prescription coverage...my fault for not remembering. I was under the impression it was covered as part of her accident and illness coverage.

We have a rescue dog with quite a few health issues. Trupanion has been a life saver for us.

We have a rescue dog with quite a few health issues. Trupanion has been a life saver for us.

Having this insurance is affordable. Submitting claims is fast & easy & the customer service people are always friendly & there when I have questions.

Past experience with a sick dog has taught me the necessity of pet insurance, it is the last thing we think of on our budget but taking care of our pets is important.

Claims processing extremely slow, I have 2 dogs covered by this insurance and another covered by Healthy Paws. I have submitted claims with Healthy Paws and they processed my claims within a week. Pets Best has taken almost 2 weeks and I have heard NOTHING. I will be switching my other 2 dogs to Healthy Paws.

We got our Shepherd/Elkhound mix from a shelter when she was three months old. She had so many problems by the time she was nine months old that we thought we'd have to give her away. Then we did two smart things. We got Petshealth insurance, and we go a new vet. We purchased a medium-range policy which has been affordable for nine years now and exceptionally helpful. Petshealth has chipped in on annuals, a venomous snake bite, ringworm, a dog bite, roundworm, and tumors which put us through a cancer-scare.Petshealth's premiums and reimbursements have always been reasonable. They have always been fair and have always treated us with respect. We have upgraded our policy with a "continuing care" option which, I believe - check me on this - crosses over from one policy period to another. I would purchase a Petshealth policy again and I recommend it to anyone looking for pet insurance.

This was our first claim submitted through Embrace. The process was easy, notifications were timely and the process was very well run. Great first experience!

Claims processed and paid out very quickly.