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My daughter Mango (a Jack Russell Terrier) developed severe allergies and would bite/scratch herself all over her body until she bled and hair would start falling out. It breaks our hearts to see her suffer like that. We would really like to thank Trupanion for their help, support and quick time to handle replies and claims!

The original claim for pancreatitis was denied as it was believed to be a preexisting condition. based on an erroneous reading of earlier minor illnesses. I appealed, describing the earlier incidences in detail and pointing out the difference in symptoms and blood work, and in the end the appeal was allowed, and all claims for the pancreatis, which seems to be chronic, have been covered up to 90% once the deductible was reached. The question about time to handle claim is confusing - once the appeal was settled, it has been 1-2 weeks.

The original claim for pancreatitis was denied as it was believed to be a preexisting condition. based on an erroneous reading of earlier minor illnesses. I appealed, describing the earlier incidences in detail and pointing out the difference in symptoms and blood work, and in the end the appeal was allowed, and all claims for the pancreatis, which seems to be chronic, have been covered up to 90% once the deductible was reached. The question about time to handle claim is confusing - once the appeal was settled, it has been 1-2 weeks.

I have to say that service and payment were very promt once mty claim had been received. Getting the claim received was very hard work. It was faxed in at least 4 times and never received (to various numbers following phone conversations). I finally scanned all documents and emailed them in - still not received. I phoned to ensure claim was in motion but was told it wasn't there. I then emailed again while consultant stayed on the line. Success at last. It took about a month to get all this sorted out. Clearly something is wrong in the way claimes are received.

I have to say that service and payment were very promt once mty claim had been received. Getting the claim received was very hard work. It was faxed in at least 4 times and never received (to various numbers following phone conversations). I finally scanned all documents and emailed them in - still not received. I phoned to ensure claim was in motion but was told it wasn't there. I then emailed again while consultant stayed on the line. Success at last. It took about a month to get all this sorted out. Clearly something is wrong in the way claimes are received.

Best Best is fantastic. We compared all the other pet insurance companies before signing up with Pets Best. We purchased the insurance when we first brought our little girl home. We have Best Wellness, so it encouraged us to get her 6th month check-ups and regular maintenance. That in and of itself is a reason to have it...but as with any insurance, one hopes, and often thinks, it will never really be needed. When Summer was only 2 she very sick, likely from the tremendous heat. Pest Best was there, and we were able to get her well..we did not have to worry like most people we saw at the Vet ER. Having to make the most difficult decision, because they could not afford t pay for treatment.Then two years ago, we found Summer sick again---she has Immune mediated hemolytic anemia (IMHA), treatment is VERY expensive, and on going. Pets Best has been great, even reimbursing our vet so our out of pocket is very small. We are at the end of our coverage as our limit was $7000, but I am thankful that they have been there for this. We could not have done this without Pets Best. Thank you!!

I have been a policy holder at PetsBest for about 5 years. I have had three dogs covered and have never had a problem. I love the new direct deposit option for the reimbursements. Good company!

Recently, my pet was ill and it required a lot of tests and expense to try and determine the problem. Trupanion reviewed and processed my claim very quickly and covered all expenses outlined in the policy. Thank you Trupanion!

Recently, my pet was ill and it required a lot of tests and expense to try and determine the problem. Trupanion reviewed and processed my claim very quickly and covered all expenses outlined in the policy. Thank you Trupanion!

I am the epitome of a satisfied customer! My dog, Larry, needed his teeth cleaned and two teeth extracted. The dental rewards program that Embrace offers is great! My reimbursement was sent right out! During my dogs cleaning, an oral mass was found. Though it took a bit longer to be settled, once my veterinarian was able to send Embrace the proper documentation, that portion of my claim was settled and the proper reimbursement sent out. The customer service at Embrace is second to none! I am thrilled with my choice to utilize this company for Larry's insurance needs!