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I recently put in our first claim with Trupanion. My gsd was diagnosed with pancreatitis, it came on extremely fast and was scary! The customer service at Trupanion is great and when I asked how I go about making a claim the woman i spoke to was so helpful that I asked about some other issues we had with our staffy. She was adopted 3years ago and recently had a pellet surface in her face, we had the pellet removed and never thought about putting in a claim because we thought that would be considered pre-existing. The woman I spoke to told me to file the claim because we didn't have previous knowledge of the injury. Our claim was initially lost, once I called it was cleared up rather quickly and both claims were paid out. My only complaint is that our rates went up a couple days later.

I recently put in our first claim with Trupanion. My gsd was diagnosed with pancreatitis, it came on extremely fast and was scary! The customer service at Trupanion is great and when I asked how I go about making a claim the woman i spoke to was so helpful that I asked about some other issues we had with our staffy. She was adopted 3years ago and recently had a pellet surface in her face, we had the pellet removed and never thought about putting in a claim because we thought that would be considered pre-existing. The woman I spoke to told me to file the claim because we didn't have previous knowledge of the injury. Our claim was initially lost, once I called it was cleared up rather quickly and both claims were paid out. My only complaint is that our rates went up a couple days later.

Embrace has really come through for us. We don't have a lot of money so it has been nice to know that we would never have to make a financial decision about our dogs' healthcare. One of my dogs had a $2400 surgery after swallowing plastic. We received about $1800 back. It would have been a significant hardship if not for our coverage.

The insurance agent was great. The only thing I would change is to have the claim paid directly to the Vet, and we the insured pay the difference so we are not out of pocket a large amount all at once.

The insurance agent was great. The only thing I would change is to have the claim paid directly to the Vet, and we the insured pay the difference so we are not out of pocket a large amount all at once.

Embrace could not have made it easier to file wellness rewards claims. I was updated every step of the way... even to just tell me that they were still working on it and they did not forget about me. I could not be happier with Embrace!!!!!

This is my first experience with pet insurance, and I was pleasantly surprised to find out today how quickly and easily my first claim was processed.

Compassionate, Speedy, Thorough. Can't say enough good things about this company. It's such a worry off of our minds to have this pet insurance and is worth every penny.

Our American eskimo Prince is happy after the vet did a professional job managing his medical issues, I'm happy with trupanion and the reimbursement of costs to me through the insurance policy i've held for prince since 2003,Thank-you trupanion

Our American eskimo Prince is happy after the vet did a professional job managing his medical issues, I'm happy with trupanion and the reimbursement of costs to me through the insurance policy i've held for prince since 2003,Thank-you trupanion