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Efficient and compassionate. This is the best pet care provider that I have ever tried.

My young dog seemed to have injured his back, an emergency vet visit cost $265 but it was not payable because I had elected the $500 deductible. OK, I had forgotten about that. But why did it take 3 weeks to inform/remind me of that? They did let me know about the delay though.

My 2 year old cat has been diagnosed with idiopathic hypercalcemia. Trupanion has been great and reimbursed me 90% for all of her tests and blood work. They also cover any issues she may have due to her breed. Which is great because most pet insurances do not cover these issues.

My 2 year old cat has been diagnosed with idiopathic hypercalcemia. Trupanion has been great and reimbursed me 90% for all of her tests and blood work. They also cover any issues she may have due to her breed. Which is great because most pet insurances do not cover these issues.

My wife and I adopted two greyhounds; one of which was recently diagnosed with a cancerous growth on his salivary gland. Following surgery and chemotherapy, we submitted a claim to Pets Best Insurance. Within days we received confirmation of receipt of the claim and a few days later, we received payment with a clear explanation of benefits. We couldn't be more satisfied with their customer service and coverage. We'll be encouraging members of our family and friends with pets to call Pets Best for a quote on coverage.

Every single claim I had they denied. The last one was for an eye injury which they tried to say was due to an aggressive animal in the house which is a 5 lb declawed kitten. Instead of an actual trauma outdoors that she experienced. Save your money and buy another insurance.

Insured my 10 wk old kitten Zinc six days after I got him from a local shelter. Had a 15 day waiting period for coverage. On the 16th day my new kitten had a severe limp. Took him to the local vet, after multiple ex-rays we were told he just had a sprain. The following day he was very lethargic and had a temp. Took him back to be told that he may have something called kitten limping syndrome and that the stress was causing the temp. This all happened on a Fri-Sat. On Monday I faxed all paper work to the insurance.This was my first claim ,I was unsure how quickly this would be settled and if there would be any complications. To my great surprise it was all handled with in 8 days. They paid everything that I expected them to, so no surprises. The only discouraging experience was that after the claim my insurance rate went up by 6 dollars on my other animal ( no claims) after only having it for a year. All in all though I must say very satisfied.

We had our little (8 lb) Fox Terrier (Jax) since he was 8 weeks. When he was just 7 month he came up lame one night and we were scared - took him to the animal ER - it turns out he slightly dislocated his knee. The ER Visit and follow day Vet Visit hit the $800 mark - Put the super kind people at Healthy Paws came to the rescue - they review the cases, called with a few questions - and zoom, our claims were processed with a few days... and Jax is running around like all puppies should - happy and healthy (paws) !!

I was first told this claim would take 25 days which was disappointing. Yet, it only took about a week. I was impressed by the constant updates regarding my claim. I will and have recommended this insurance to others. Thank you!

For the past 3 years, I have had my pet insured through Embrace. I like the peace of mind in knowing that if an illness of injury occurs, I can have it treated without hesitation and not be hindered by the expense. I have found the claims specialists, for the most part, to be knowlegeable and helpful when advising me about how to best utilize my coverage and Wellness Policy so that expenses will be covered. I also appreciate the claim updates I receive so that I know my submitted bills are "in process" and the direct deposit option is very handy and convenient.