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I have to say that Trupanion is very quick in processing a claim and sending out a cheque. Unfortunately, there are a number of things they don't cover (even in an illness or injury situation), so there always seem to be big deductions - resulting a somewhat small cheque. However, they are an insurance company, so I am not entirely surprised by that. My only hope is that, if I ever incur a massive bill (if my dog gets some terrible disease), I don't get an equally small cheque. That is, after all, why I pay hundreds of dollars annually for coverage.

We have insurance policies on both of our dogs and the one time we submitted a claim for our bulldog the staff was very good about letting us know what they needed from us and prior vets, etc. We have these plans in effect for our dogs in the case of any major medical emergency...for minor things such as vaccine reaction checkups and the like we usually choose to just self pay. However, if you would like peace of mind knowing that your dog is covered in the event of a major accident or illness I highly recommed Embrace.

Pets Best policy terms are clear and consistently applied. The company also has a great online portal that customers can use to submit claims electronically, and customers have the option of getting the payments deposited directly into their bank accounts. The response time on claims is very quick: I sometimes hear back within 24 hours, and I always receive the payment within two weeks. I've also contacted customer service a few times and always have great interactions with the representatives. The first time I used the policy was when my dog was attacked and needed extensive surgery on his leg. Pets Best paid out the full amount allowed under my policy, which was incredibly helpful. Since then, I have used the policy for smaller claims. Pets Best has always paid the claims that I submitted, even paying more than I expected one time by lumping one claim with a previous one, meaning the deductible was already met.

From initially getting my quote to submitting my claims, the service has been outstanding. My dog has a long running disease, but Trupanion has been right there for us, making our life less stressful and insuring that Hannah has the best of care.

From initially getting my quote to submitting my claims, the service has been outstanding. My dog has a long running disease, but Trupanion has been right there for us, making our life less stressful and insuring that Hannah has the best of care.

I have pet insurance for my dog and cat, so far I just had to use for my iggy who ate chocolate. This was my first time putting a claim in and was not quite sure how to go about it. I only had to make one phone call and the rest went smoothly.

I never had pet insurance and got Trupanion for my kitten. About two years later, I'm really pleased as to how simple the claim process is. I also love that they communicate via e-mail and update you every step of the way. It was so easy and happily, they covered what they said they would. It also realize that the deductible is not yearly but per "illness." Good to know. Oh, well, but it's still worth it.

I never had pet insurance and got Trupanion for my kitten. About two years later, I'm really pleased as to how simple the claim process is. I also love that they communicate via e-mail and update you every step of the way. It was so easy and happily, they covered what they said they would. It also realize that the deductible is not yearly but per "illness." Good to know. Oh, well, but it's still worth it.

I just want to say thanks to this company for making it possible for my dog to get the care he needs. All the worry about how I am going to pay for my pets care is not a concern anymore. I can not set my mind at ease knowing that I have this company to help me with the cost of my dogs medical bills. Their reimbursement payout is less than a week if you can believe that. They also keep you up to date with the status of the claim....which probably isn't necessary because they paid out my last claim within 2 days....there are outstanding....I refer this company to.everyone I know......thanks TRupanion

I just want to say thanks to this company for making it possible for my dog to get the care he needs. All the worry about how I am going to pay for my pets care is not a concern anymore. I can not set my mind at ease knowing that I have this company to help me with the cost of my dogs medical bills. Their reimbursement payout is less than a week if you can believe that. They also keep you up to date with the status of the claim....which probably isn't necessary because they paid out my last claim within 2 days....there are outstanding....I refer this company to.everyone I know......thanks TRupanion