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It really annoys me that I wasted my time dealing with this company. After signing up with them my pet was diagnosed with IBS, this company then refused to process the claim because they determined that it was pre-existing since he had been examined previously to make sure he had not swallowed anything dangerous. So if your pet had a previous symptom for a disease and now they are diagnosed you are not covered because now it was a pre-existing condition. Don't waste your time with them.

I recently found out that my service dog has a heart problem and sent in a claim for the visit with the cardiologist. I received my explaination of benefits quickly despite the 4th of July holiday and understand that my check was sent the same day. I've had Embrace insurance since 2008 and had some difficulties with earlier claims (new company with expanding claims department) but this one went just as it should have and when the cardiologist recommended some additional testing, I was pleased to be able to tell them to go ahead, knowing that I had insurance to help cover those costs!

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Virtually nothing is covered anymore. They keep insisting that my dog has a Pre-existing condition although he sent them a letter disputing this- 2 years ago. Probably going to search for another company. Claims now take forever to process. This was a great company 3 years ago.

We are extremely happy and satisfied with Trupanion. The staff are wonderful, very polite and helpful. The best customer service we have ever experienced. There are no complications or difficulties when dealing with Trupanion. They make everything easy and convenient for their clients, from application process, online inquiries, phone inquiries to bills and payments. My husband and I are very grateful, and our loving dog, Gina is healthy and happy. Thank you wonderful staff at Trupanion. Thank you Trupanion.

We are extremely happy and satisfied with Trupanion. The staff are wonderful, very polite and helpful. The best customer service we have ever experienced. There are no complications or difficulties when dealing with Trupanion. They make everything easy and convenient for their clients, from application process, online inquiries, phone inquiries to bills and payments. My husband and I are very grateful, and our loving dog, Gina is healthy and happy. Thank you wonderful staff at Trupanion. Thank you Trupanion.

INITIALLY, I WAS DOUBTFUL BUYING THIS INS FOR MY 2 DOGS,GEORGIE & SHEA. LAST TIME I SIGNED UP FOR PET INS WITH ANOTHER INS.COMPANY I WAS VERY UNHAPPY WITH. I'M VERY HAPPY TO SAY THAT PETBEST IS A QUALITY PET INS. COMPANY IN MANY WAYS.I'M ALWAYS SURE I'LL GET PAID CORRECTLY. NEVER A DOUBT. IF I QUESTION THEM AS TO A FEE OR A DEDUCTION I'M ALWAYS THE ONE THAT'S INCORRECT. I RECENTLY LOST (6/13/12) MY 13 YEAR OLD COCKER GIRL SHEA PESTBEST,IMMEDIATELY SENT US THE KINDESS MOST THOUGHTFUL CONDOLENCES. I HAVE HAD ONLY VERY GOOD EXPERIENCES WITH PETBEST FROM THE BEGINNING.

Thanks for getting my dog's wellness claim processed quickly and efficiently! It was great and you folks have been great to work with!

This is the best insurance! I am so glad I took it and their response and caring treatment is wonderful and makes my dog's problems so much easier to deal with. I would highly recommend it!