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I was so pleased with how easy the web interface was. It only takes me seconds to complete and the claim payout was so quick!

I Love how easy it is to submit your claim online. I also appreciate that they don't ask me a million questions about my claims and just the receipt from my Vet is enough for them to process claim.

Thank you for paying so much on Bella's surgery in a prompt manner. I always appreciate that you call to check on our pets after they have had care. Our little Ruby passed away from cancer over a year ago and trying to save her was not made by finances knowing that we had insurance on her. I really recommend to everyone to insure your pet.

Beware! Worst insurance! I faxed my claims over and over and would get confirmation that they were received (the fax machine prints off a confirmation when the fax goes through) but Pets Best kept telling me they never got it. Then I had MSU Vet hospital mail hard copies to both myself and Pets Best - I received my copy but Pets Best claimed they didn't receive their copy. This continued to happen and they finally said they received it but told me it was too late to file the claim because to much time had passed!! It was a complete joke.

I've had Embrace insurance on my dogs for 3 years now. A high deductible plan for if/when something major happened. So this was my first time to actually use it. This spring, my 8 y/o Border Collie developed a hyper extension injury in her wrist. After a couple months of conservative treatment, there was no improvement and my vet referred me to a specialist who ultimately recommended orthopedic surgery. I went ahead with the surgery and I submitted the claim form and itemized bill a day later. I had a couple questions that were promptly answered with phone calls and I had to resubmit one page of the bill as I had inadvertently cut off some information in the photo that I uploaded. I received an email 9 days later that my claim was being paid - well within the time frame given on the site. I appreciate how straightforward the process. My dog had no pre-existing conditions at the time she was first insured and everything was covered as expected (total bill minus the deductible and copay of course). I had opted for the prescription drug coverage so the meds she came home with for recovery were covered as well. The cost of insuring my dogs is something that I definitely need to budget for to be able to afford. But I will continue to keep them insured with Embrace as long as they provide this level of service. I'll also add that I appreciate the multipet discount and the discount for paying in full for a year at a time.

If your dog is prone to doing things like swallowing the wierdest stuff, don't hesitate!

Very satisfied

I purchased health insurance for my dog never thinking I would actually need it. As it turned out, I did, and I am so glad I chose Healthy Paws. My dog tore her biceps tendon which required surgery. I would have gotten the surgery even if she wasn't covered but having the health insurance has relieved a huge burden. They even cover physical therapy, which I never would have been able to afford if I didn't have pet insurance. I'm not sure other pet insurance companies do that. I am so very grateful that I can concentrate on her well being and getting her back to good health without having to worry about expense. They actually called to see how she was doing. They really care about the well being of our animals and I will be a life long customer.

Thank you so much for your help and concern during a frightening time. Our puppy is getting better everyday.Thank you

Always helpful and pleasant when I call.