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I got an insurance for my dog since he was 2 months old, I have been paying $35 at the beginning and as time went by, Fetch was increasing my insurance cost with lowering my options. I have to mention that I never used insurance even once. I changed the policy 3 months ago as it was too hight but today I found out they charged me almost $30 more than what I was paying without letting me know and when I called they said your only option is to lower your policy which means I pay more and get less without using it. I felt like they are abusing customers by providing less and charging more and more every year for no good reason. I am looking for another option I am so done with this company

Healthy Paws was prompt with the processing of my claim for my Yorkie's TPLO surgery. They also sent the refund check quickly and I had no problems with the claim at all.

Awesome

I have a Labrador Retriever with a diagnosis of USMI. When we got that diagnosis and realized he would be on medication for that for life, I signed him up for pet insurance with Lemonade to cover anything else that could crop up regarding illness/accident/injuries, etc. I did the basic coverage plus added on coverage for both physical therapy and the exam fee. It's been worth it. He broke his tail in early summer, followed by abnormal lab results at his annual examination that has resulted in two follow up visits of UAs, additional labwork, and BP checks, with more to come. I was not expecting Lemonade to cover, since it was something that was found during his annual wellness exam and we did not opt in for wellness coverage. Not only did they cover all of the followup visits, but the reimbursement was in my account the same day as the approval. The second visit, I was immediately approved and reimbursed within hours. We are about to do our annual policy renewal and restart our deductible and our premium only went up about $4/month. Knowing that we have more follow up visits ahead as we try to pinpoint his abnormal labs and figure out what we need to do is made a lot easier by knowing we have Lemonade for his insurer. We've been thrilled with the experience, ease of submitting claims, rapid notification of claim status, and fast reimbursement.

I cannot say enough good things about Healthy Paws Pet Insurance. I signed on with them in 2008 after months of researching pet insurance and they came out on top and 15 years later I have never regretted my decision. My 5 1/2 year old Lab at the time got Osteosarcoma and I never had to worry about being able to pay the bills as they reimbursed 80% at the time over a period of 13 grueling months that he was being treated. I have had 4 pets since then (now own to three) and every one of them is insured with Healthy Paws. They also have no caps like the majority of pet insurance companies do. I have turned several friends over to them and they are very happy with them as well.

We have had Healthy Paws insurance since my German Shephard was 1 year old. He was healthy until a month ago (he just turned 12 years old). We found a tumor on his spleen, and because we have Healthy Paws Insurance we were able to make a quick decision on giving him an emergency surgery. Without the surgery, we will not know whether the tumor is cancerous or not. Even though his outcome is not what we hope for, giving him a chance and us extra few months with him are well worth it! The claim process is so easy and fast. It did not add any financial burden on us when we needed them the most. Highly recommend them.

No complaints from me! Claims are processed faster than my medical claims! Reimbursement comes quickly as well.

Let me tell you that getting the quote, payment and claims done is so easy. I have been with other pet insurance in the claim process was just hard and most of the claims would get denied because you would need to provide more paper work. It just got tiring and I didn't see any benefit to having it after all the money I was spending every year. Lemonade has great rates and its worth the money.

The website tells you that coverage will be effective the next day and does not mention the waiting period. When you submit your claim then there is reasoning that it was a pre-existing condition and the emergency was not covered.

I brought home my English lab puppy in Jun 2020. I initially heard about Healthy Paws through word of mouth so I thought I'd check it out. After doing some initial research, I purchased coverage in late 2020 and have been a satisfied customer ever since. The monthly premiums are reasonable and the coverage is very good. I am most impressed with their service and claim processing. Case in point, I had to take my dog in for a major abdominal surgery last week. The procedure was on Tues and I submitted the claim the following day. In less than one week, I already received reimbursement via direct deposit with no additional follow up questions and absolutely no hassle -- why can't all our insurance policies be this efficient? The explanation of covered items is always thorough and the claim processing time is quick. Their customer service even sent a follow up note to check on my dog, knowing that he had a serious procedure. I'm so glad I had coverage and I would definitely recommend Healthy Paws.